.Net/ SQL Support Engineer

Softtek; Colombia; Presencial; COP 110.967.264 - 147.956.352; Jornada completa

Descripción de la vacante

A global IT solutions provider in Colombia is seeking a professional to deliver customer-oriented L1/L2 technical support. The successful candidate will manage incidents and service requests while collaborating with cross-functional teams. Ideal applicants should possess strong skills in incident management, SQL, and experience in version control using Git. Join us to ensure timely issue resolution and enhance customer satisfaction in a dynamic environment.

Formación

• Customer-oriented mindset with experience in L1/L2 support.
• Experience with Incident, Request, and Change Management.
• Strong SQL skills including Oracle and/or SQL Server.

Responsabilidades

• Provide customer-oriented L1/L2 technical support.
• Manage, track, and resolve incidents.
• Handle service requests following defined processes.

Conocimientos

Customer-oriented mindset

Incident Management

Request Management

Change Management

Git usage

Strong SQL skills

ETL creation knowledge

Microsoft .NET coding knowledge

Descripción del empleo

Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe, and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary, and India. Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.

For more information on what we do, who we are, and career opportunities, visit www.softtek.com

Requirements

Must have:

• Customer-oriented mindset with experience in L1/L2 support
• Experience with Incident Management
• Experience with Request Management
• Experience with Change Management
• Git usage for version control
• Strong SQL skills (Oracle and/or SQL Server)
• ETL creation knowledge (preferably using SQL Server or Azure Data Factory)
• Microsoft .NET coding knowledge (Azure-cloud-oriented is a plus)

Nice to have

Knowledge of Agile methodologies

Responsibilities

• Provide customer-oriented L1/L2 technical support
• Manage, track, and resolve incidents
• Handle service requests following defined processes
• Participate in change management activities
• Collaborate with cross-functional teams
• Ensure timely resolution of issues and customer satisfaction