Hybrid Tier 2 Support Engineer – Enterprise SQL Networking

Sutherland; Bogotá; On-site; COP 55,800,000 - 89,280,000; Full time

Job summary

Sutherland is hiring a Tier 2 Support Engineer for NICE, based in Bogotá. You will work with global customers and internal teams to resolve complex server and database issues and maintain high customer satisfaction through clear, proactive communication.

Responsibilities include advanced troubleshooting of SQL Server, backups and restores, performance tuning, and knowledge transfer to peers. A Bachelor’s degree in CS or similar and 2+ years of relevant experience are required.

Qualifications

• Minimum 2 years of experience supporting large, global enterprise software clients.
• Strong SQL Server troubleshooting, performance, and downtime resolution skills.
• Excellent verbal and written communication skills.

Responsibilities

• Provide end-to-end Tier 2 support for NICE – Tier 2 issues, collaborating with global teams.
• Troubleshoot server, database, and connectivity issues; minimize escalations and document resolutions.

Skills

Advanced English

SQL Server

Network Troubleshooting

Database issues

Customer support

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

SQL Server

Job description

Sutherland is hiring a Tier 2 Support Engineer for NICE, based in Bogotá. You will work with global customers and internal teams to resolve complex server and database issues and maintain high customer satisfaction through clear, proactive communication.

Responsibilities include advanced troubleshooting of SQL Server, backups and restores, performance tuning, and knowledge transfer to peers. A Bachelor’s degree in CS or similar and 2+ years of relevant experience are required.