Associate Key Account Manager - B2B Growth & Client Success

Slang; Bogotá ciudad; Presencial; COP 52.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Slang seeks an empathetic Associate Key Account Manager to join the Bogotá, Colombia team. You will develop long-term relationships, drive renewals and upsells, and expand Slang implementations across B2B accounts.

The role requires an undergraduate background in management or related field, 6+ months in commercial or customer success roles, and strong English and Spanish communication. It is a fast-paced, growth-focused environment with a passion for EdTech.

Formación

• Undergraduate studies in Management, Industrial Engineering, International Business, or related field.
• 6+ months of relevant experience in commercial areas or customer success implementations (internships valid).
• Upper-intermediate or higher (B2) level of English and excellent Spanish communication.

Responsabilidades

• Support initial implementation, setting up new accounts and onboarding.
• Track adoption, engagement, and learning progress for assigned accounts; provide insights to clients.
• Define a tailored Customer Experience addressing client needs for ELT implementation strategies.
• Demonstrate the software and address client’s specific needs with recommendations.
• Provide consultancy on best practices for bilingual workforce strategies.
• Anticipate client requirements and coordinate with teams to resolve issues promptly.
• Contribute to developing new practices and materials for the Customer Success Program.

Conocimientos

Customer relationship building

Communication

Bilingual Spanish-English

Educación

Undergraduate studies in Management/Industrial Engineering/International Business

Descripción del empleo

Slang seeks an empathetic Associate Key Account Manager to join the Bogotá, Colombia team. You will develop long-term relationships, drive renewals and upsells, and expand Slang implementations across B2B accounts.

The role requires an undergraduate background in management or related field, 6+ months in commercial or customer success roles, and strong English and Spanish communication. It is a fast-paced, growth-focused environment with a passion for EdTech.