Associate Key Account Manager

Slang; Bogotá ciudad; Presencial; COP 52.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Slang seeks an empathetic Associate Key Account Manager to join the Bogotá, Colombia team. You will develop long-term relationships, drive renewals and upsells, and expand Slang implementations across B2B accounts.

The role requires an undergraduate background in management or related field, 6+ months in commercial or customer success roles, and strong English and Spanish communication. It is a fast-paced, growth-focused environment with a passion for EdTech.

Formación

• Undergraduate studies in Management, Industrial Engineering, International Business, or related field.
• 6+ months of relevant experience in commercial areas or customer success implementations (internships valid).
• Upper-intermediate or higher (B2) level of English and excellent Spanish communication.

Responsabilidades

• Support initial implementation, setting up new accounts and onboarding.
• Track adoption, engagement, and learning progress for assigned accounts; provide insights to clients.
• Define a tailored Customer Experience addressing client needs for ELT implementation strategies.
• Demonstrate the software and address client’s specific needs with recommendations.
• Provide consultancy on best practices for bilingual workforce strategies.
• Anticipate client requirements and coordinate with teams to resolve issues promptly.
• Contribute to developing new practices and materials for the Customer Success Program.

Conocimientos

Customer relationship building

Communication

Bilingual Spanish-English

Educación

Undergraduate studies in Management/Industrial Engineering/International Business

Descripción del empleo

• Country Colombia

We’re looking for talented individuals interested in joining a growing global company. At Slang, you’ll be part of a global, well-funded startup spun out of MIT. We’re building a world-class team to revolutionize language learning with cutting-edge technology and delightful design.

What we’re working on at Slang

Slang started at MIT as a research project on using AI and NLP to make learning a new language as efficient as possible. Our technology powers a highly adaptive e-learning platform that offers an unprecedented variety of specialized English courses and proficiency tests for career development in over one hundred fields like Sales, Finance, Logistics, Medicine, and Law. With just a small team, we’ve already created the largest professional English offering in the world.

What this role is about

We’re seeking an empathetic and proactive Associate Key Account Manager to join us in Bogotá, Colombia. This person will be devoted to developing long-term customer relationships that increase renewals and upsells to expand Slang implementations and build loyalty among our B2B accounts.

Education, knowledge and skills required

• Undergraduate studies in Management, Industrial Engineering, International Business, or any other related field.
• 6+ months of relevant experience in commercial areas or customer success implementations (Internship experience is valid).
• Creative thinker and problem solver with the ability to troubleshoot issues quickly and effectively.
• Upper-intermediate or higher (B2) level of English.
• Excellent written and verbal communication skills in Spanish and English.
• Ability to quickly build strong relationships with customers based on empathy and trust and to meet with any of them autonomously.
• Attention to detail, extremely well-organized, and analytical.
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• A passion for Slang and the problem we’re solving.

What we expect you to do

• Support initial implementation, setting up new accounts, and assisting with onboarding.
• Track adoption, engagement, and learning progress rates of assigned accounts, providing insight and advice to organizational contacts on a regular basis.
• Define a tailored Customer Experience that addresses clients’ requests and needs with respect to an English Language Teaching (ELT) implementation strategy.
• Demonstrate and explain the software with an eye toward addressing the client’s specific needs.
• Provide consultancy services on best practices for an organizational strategy focused on bilingualism among the workforce.
• Anticipate customers’ requirements, identify potential issues within assigned accounts, and work with other teams to take timely and effective action to resolve them.
• Help in the development of new practices, activities, and materials to strengthen our Customer Success Program.

Slang is an equal-opportunity employer. We celebrate diversity and are committed to our inclusive and healthy environment.

For further information related to Slang, check out recent pieces profiling us inBloomberg,LABS, andForbes; the portfolios of our investors,Social Capital, an investor in companies like Slack and Intercom;DILA Capital,Alive Ventures,Salesforce Ventures, andRoble Ventures; ourCrunchbaseprofile; and the profiles of our founders,DiegoandKamran.We're alsowinners of LearnLaunch and the GESAwards worldwide, and we were named aWorld Economic ForumTechnology Pioneer in 2022. These are huge achievements of which we're very proud of.