Colombia-Based Customer Success Manager — Growth & Onboarding

goFLUENT; Bogotá; Presencial; COP 108.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

goFLUENT is seeking a Customer Success Manager to expand our Colombian market and ensure clients maximize the value of our digital learning solutions. You will build strong relationships, guide onboarding, and drive renewal and upsell opportunities from our Bogotá base.

The role requires fluent Spanish with intermediate English, excellent communication, and a proactive problem-solving mindset. Join a dynamic, collaborative team shaping the future of digital learning.

Formación

• Fluent or bilingual in Spanish (Colombia)
• Intermediate English proficiency
• Passionate about customer success and relationship management
• Exceptional communication and analytical skills
• Highly organized and adaptable to varied projects
• Proactive problem-solver with a growth mindset
• Team player who values collaboration and knowledge-sharing

Responsabilidades

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Conocimientos

Spanish language fluency

English proficiency

Customer success

Relationship management

Communication skills

Analytical skills

Organizational skills

Growth mindset

Team player

Descripción del empleo

goFLUENT is seeking a Customer Success Manager to expand our Colombian market and ensure clients maximize the value of our digital learning solutions. You will build strong relationships, guide onboarding, and drive renewal and upsell opportunities from our Bogotá base.

The role requires fluent Spanish with intermediate English, excellent communication, and a proactive problem-solving mindset. Join a dynamic, collaborative team shaping the future of digital learning.