Asesor de Experiencia del Cliente Bancario Multicanal

ScotiaGBS Colombia del grupo Scotiabank; Bogotá; On-site; COP 20,088,000 - 31,248,000; Full time

Job summary

ScotiaGBS Colombia del grupo Scotiabank in Bogotá is seeking a Client Experience Centre agent to handle inbound calls, present solutions, and maintain high service standards. You will support client onboarding, resolve inquiries, and cross-sell where appropriate under regional guidelines.

The role emphasizes adherence to SLAs, strong product knowledge, and ethical, professional conduct to protect the Bank’s reputation and customer loyalty.

Qualifications

• High school graduate.
• Technical, technological and/or higher education in Administration, Business, or related fields.
• 1 year of experience in a call center / banking Client Experience Centre or related area.
• Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
• Service and customer care orientation.
• Knowledge of bank procedures, products, and services.

Responsibilities

• Provide telephone assistance to clients in the assigned segment, per script, with calls meeting Bank standards.
• Maintain up-to-date knowledge of Bank products, procedures, and services to minimize complaints.
• Record interactions using the Bank’s tools and refer leads to the network.
• Proactively offer product/service engagement to clients based on identified needs and Bank guidelines.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Education

High school diploma

Business/Administration studies

Tools

Microsoft Office

Job description

ScotiaGBS Colombia del grupo Scotiabank in Bogotá is seeking a Client Experience Centre agent to handle inbound calls, present solutions, and maintain high service standards. You will support client onboarding, resolve inquiries, and cross-sell where appropriate under regional guidelines.

The role emphasizes adherence to SLAs, strong product knowledge, and ethical, professional conduct to protect the Bank’s reputation and customer loyalty.