AR Collections Specialist

Auxis; Bogotá ciudad; Presencial; COP 33.480.000 - 61.380.000; Jornada completa

Descripción de la vacante

Auxis is seeking an Accounts Receivable Collections Specialist for our Bogotá office. The role focuses on managing and collecting outstanding balances while maintaining accurate AR records to support cash flow. Onsite work with a Monday–Friday schedule is required.

The candidate will work with Billing, Sales, and Finance teams to resolve issues, reconcile payments, and ensure timely collections. Strong English, negotiation, and detail orientation are essential.

Formación

• 2+ years of experience in Accounts Receivable, Collections, or related finance role.
• Experience with NetSuite is a plus.
• Advanced English proficiency is required.
• Strong communication and negotiation abilities.
• Proficiency in Excel or Google Sheets.
• Experience with ERP/CRM systems.

Responsabilidades

• Monitor customer accounts and collect overdue balances.
• Contact customers via phone and email to resolve payment issues.
• Reconcile accounts and apply payments accurately.
• Collaborate with Billing, Sales, Customer Service, and Finance.
• Document activities and payment commitments in the ERP.
• Escalate severely delinquent accounts per procedures.
• Support month-end AR activities and reporting.

Conocimientos

Advanced English

Communication skills

Negotiation skills

Attention to detail

Time management

Herramientas

NetSuite

Descripción del empleo

Permanent Full Time Employee - Base Salary + Law benefits included and more.

Onsite: Monday - Friday (Weekends Off)

Work Location:

Centro Empresarial Connecta 26

Edificio G4-G5, Piso 5 - Oficina 503

Avenida calle 26 #92-32, Bogotá, COL

Position Overview

The Accounts Receivable Collections Specialist is responsible for managing and collecting outstanding customer balances, ensuring timely payments, and maintaining accurate accounts receivable records. This role works closely with customers and internal teams to resolve payment issues, reconcile accounts, and support healthy cash flow.

Key Responsibilities

• Monitor customer accounts and follow up on outstanding invoices and overdue balances.
• Conduct collection activities through phone calls, emails, and other communication channels.
• Maintain a consistent follow-up cadence based on aging and account priorities.
• Research and resolve payment discrepancies, short payments, unapplied cash, and account issues.
• Reconcile customer accounts and ensure payments are properly applied.
• Review aging reports and identify delinquent or high-risk accounts.
• Work with customers to clarify invoice details, payment status, and account balances.
• Collaborate with internal teams such as Billing, Sales, Customer Service, and Finance to resolve collection issues.
• Document collection activities, customer communications, payment commitments, and account status accurately in the ERP or accounting system.
• Negotiate payment arrangements when appropriate and follow up on agreed payment commitments.
• Escalate severely delinquent or disputed accounts according to company procedures.
• Assist with month-end AR activities, reporting, and account reconciliations.
• Maintain accurate customer records and support improvements to the overall collections process.

Requirements

• 2+ years of experience in Accounts Receivable, Collections, Credit & Collections, or a related accounting/finance role.
• Recent experience with NetSuite is a PLUS.
• Advanced English Level
• Experience managing customer accounts and following up on outstanding balances.
• Understanding of AR processes, invoice aging, payment application, and account reconciliation.
• Strong communication and negotiation skills.
• Comfortable making collection calls and communicating professionally with customers.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple accounts and meet collection deadlines.
• Experience working with an ERP, accounting system, or CRM.
• Proficiency with Microsoft Excel or Google Sheets.
• Ability to analyze account information and identify discrepancies or payment issues.