Appointment Setter

Zenkai Growth Systems; Medellín; Hybrid; COP 10,044,000 - 14,508,000; Full time

Job summary

Zenkai Growth Systems is seeking an Appointment Setter in Medellín for a full-time hybrid role with a mix of on-site and home-based work. You will contact prospects, introduce services, and schedule qualified appointments for the sales team.

Responsibilities include outbound calls, CRM data entry, lead qualification, and coordinating with colleagues to ensure smooth handoffs. You will meet daily/weekly targets with a professional, courteous tone.

Qualifications

• Setting appointments and scheduling skills, with accuracy and timing.
• Lead generation and follow-up skills.
• Clear and professional communication, both verbal and written.
• Customer service focus with empathy and problem-solving.
• Hybrid work in Medellín with reliable home workspace.
• CRM, spreadsheets, and call/messaging platforms proficiency.
• Time management and daily/weekly performance goals.
• Telesales, call centers, or appointment setting experience beneficial but not required.

Responsibilities

• Make outbound calls to prospects and introduce services.
• Schedule qualified appointments for sales or service teams.
• Update appointment calendars and record interactions in CRM.
• Qualify leads based on defined criteria and follow up.
• Coordinate with colleagues for smooth handoff of confirmed appointments.
• Meet daily and weekly targets while maintaining professionalism.

Job description

Company Description

The company is a growing organization focused on connecting potential customers with services and solutions that meet their needs. Operations are centered on building strong client relationships through clear communication and professional service. Team members collaborate closely to improve outreach processes and create efficient appointment workflows. The work environment values reliability, accountability, and continuous improvement. Employees are encouraged to bring ideas that enhance customer experience and business performance.

Role Description

The Appointment Setter is responsible for contacting prospects, introducing the company’s services, and scheduling qualified appointments for the sales or service team. This full-time hybrid role is based in Medellín, with a mix of on-site work and some work-from-home flexibility. Day-to-day tasks include making outbound calls, responding to inquiries, updating appointment calendars, and accurately recording contact details and conversation outcomes in the CRM or tracking tools. The role involves qualifying leads based on defined criteria, following up with potential clients, and coordinating with colleagues to ensure smooth handoff of confirmed appointments. The Appointment Setter is expected to meet daily and weekly targets, maintain a professional and courteous tone, and contribute to improving scripts and outreach processes.

Qualifications

• Candidates should possess strong Setting Appointments and Appointment Scheduling skills, with attention to accuracy and timing.
• Candidates should possess effective Lead Generation skills, including identifying qualified prospects and following up consistently.
• Candidates should possess clear and professional Communication skills, both verbal and written.
• Candidates should possess solid Customer Service skills, with a focus on empathy, patience, and problem-solving.
• Comfort working in a hybrid setup in Medellín, with reliable internet and a quiet space for calls when working from home.
• Basic proficiency with CRM systems, spreadsheets, and call or messaging platforms.
• Ability to manage time, handle call volume, and work toward daily and weekly performance goals.
• Prior experience in telesales, call centers, or appointment setting is beneficial but not strictly required.