Application Migration Support Specialist

Insight Global; Colombia; Presencial; COP 44.640.000 - 66.960.000; Jornada completa

Descripción de la vacante

Insight Global is seeking an Application Support Technician in Colombia to ensure smooth migrations for customers, including login and hardware interfaces. You will install applications, drivers, and printers, configure devices’ network settings, and proactively contact customers to drive migration completion.

You will handle inbound queries by phone and email, track progress, and use Salesforce for case tracking and communications, delivering exceptional customer experiences throughout the

Formación

• 4+ years of application/desktop support experience.
• Experience with Windows support and printer support.
• Familiarity with TCP/IP and DNS basics.
• Experience with Microsoft 365 and Salesforce preferred.

Responsabilidades

• Assist customers in migrating to a new login and hardware interface.
• Install applications for new login and configure printers and drivers.
• Configure IP addresses for devices in software (printers, cash drawers, etc.).
• Make outbound calls to inform customers of migrations and track progress.
• Handle inbound inquiries by phone or email about migrations.
• Track customer communications and completion using Salesforce.

Conocimientos

Windows support

VPN knowledge

Printer support

TCP/IP basics

DNS basics

Microsoft 365

Herramientas

Salesforce

Descripción del empleo

Insight Global is seeking an Application Support Technician in Colombia to ensure smooth migrations for customers, including login and hardware interfaces. You will install applications, drivers, and printers, configure devices’ network settings, and proactively contact customers to drive migration completion.

You will handle inbound queries by phone and email, track progress, and use Salesforce for case tracking and communications, delivering exceptional customer experiences throughout the