Remote Application Support Specialist – Internal Systems

Hyland; Colombia; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Hyland is seeking an Associate Application Support Specialist to provide technical support for internal business systems from a remote Colombia location. You will address user requests, communicate progress, and ensure systems run smoothly while protecting data security.

The role emphasizes hands-on application support, clear communication, and strong problem-solving skills, with an emphasis on confidentiality and teamwork in a fast-paced environment.

Formación

• Bachelor's degree or equivalent experience.
• Hands-on experience supporting applications.
• Strong oral and written communication skills, with professionalism, discretion and tact.
• Proven critical thinking and problem-solving abilities.
• Demonstrated ability to handle sensitive information with care and confidentiality.

Responsabilidades

• Respond to internal business user requests for assistance pertaining to internal business systems.
• Advocate for the end user by providing regular, proactive communication to requestors, keeping them fully informed on the progress of their requests.
• Troubleshoot and resolve issues using company systems, utilities, and support processes, collaborating with team members as needed.
• Implement platform configuration changes in line of business systems to fulfill business requests.
• Test all platform configuration changes to verify they meet business needs and perform as expected.
• Safeguard the security, integrity, and confidentiality of internal systems and data by adhering to company security protocols.

Conocimientos

Application support

Communication

Critical thinking

Confidentiality

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Hyland is seeking an Associate Application Support Specialist to provide technical support for internal business systems from a remote Colombia location. You will address user requests, communicate progress, and ensure systems run smoothly while protecting data security.

The role emphasizes hands-on application support, clear communication, and strong problem-solving skills, with an emphasis on confidentiality and teamwork in a fast-paced environment.