Analista de Mesa de Ayuda

DXC Technology; Puerto Bogotá; On-site; COP 24,000,000 - 36,000,000; Full time

Job summary

DXC Technology Morocco is seeking an entry-level Infrastructure Analyst to join the End User Services family. You will provide basic technical support, participate in infrastructure projects, and help monitor and troubleshoot systems.

The role emphasizes learning, documentation, and collaboration, with opportunities to grow skills in servers, networks, cloud, and security, within a culture that values ethics and inclusion.

Qualifications

• Entry-level position with 0–1 years of experience in infrastructure.
• Willingness to learn and develop technical skills.
• Basic understanding of servers, networks, and cloud concepts (preferred).

Responsibilities

• Provide basic technical support for infrastructure services.
• Assist in routine monitoring and troubleshooting.
• Document infrastructure tasks and assist project work.

Skills

Basic infrastructure knowledge

Willingness to learn

Team collaboration

Tools

CompTIA A+ (certification)

AWS Certified Cloud Practitioner

Microsoft 365 Fundamentals

Job description

Job Description:At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.ABOUT THIS ROLERoles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.WHAT YOU’ WILL DO: this role your key responsibilities will be:• Provide basic technical support in infrastructure services, assisting with routine tasks.• Participate in infrastructure projects and tasks to gain hands-on experience and knowledge.• Support basic monitoring and routine troubleshooting of infrastructure systems.• Work with team members to address infrastructure-related needs and day-to-day operations.• Assist in the development and maintenance of infrastructure documentation.• Show eagerness to learn and grow in a technical role.• Develop foundational technical skills and knowledge.• Follow established best practices and standards in infrastructure service delivery, under supervision.WHO YOU AREBasic Qualifications:• Entry level• Typically, 0-1 years of relevant work experience• A strong desire to gain experience in infrastructure technology analysis• A continuous learner that stays abreast with industry knowledge and technologyOther Qualifications:• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plusJoining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.