Agente De Mesa De Ayuda / Presencial Bogotá

Unisys; Girardot; On-site; COP 12,000,000 - 21,000,000; Full time

Job summary

Unisys is seeking an entry-level IT support professional to assist with incident and service requests, covering hardware, software, client and COTS applications, as well as basic network and user administration.

You will answer moderately complex questions, follow guidelines, and use experience to resolve incidents; escalate complex problems to other teams; and support L1 agents in day-to-day inquiries to ensure timely service delivery.

Qualifications

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
Escalates complex problems to other resolver teams or vendors.
Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.