Agente de Mesa de Ayuda N1 - Bogota

Unisys-; Puerto Bogotá; On-site; COP 18,000,000 - 24,000,000; Full time

Job summary

Unisys is seeking a frontline support professional in Colombia to answer moderately complex questions, follow guidelines, and apply judgment from experience with incidents and requests. You will assist L1 agents, handle a range of hardware, software, and user administration inquiries, and escalate more complex problems to resolver teams or vendors.

We value analytical thinking, problem solving, and strong communication as you help resolve incidents and queries while ensuring service levels.

Qualifications

• Requires high school diploma or GED.
• May require technical certification or associate degree.
• 1-2 years experience in the area.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Skills

Analytical thinking

Problem solving

Customer service

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

What success looks like in this role:• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.• Escalates complex problems to other resolver teams or vendors.• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.You will be successful in this role if you have:High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 1-2years’ experience in area of responsibilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here .