AFR Freight Operations Team Lead

DHL Global Forwarding; Bogotá ciudad; Presencial; COP 156.240.000 - 223.200.000; Jornada completa

Descripción de la vacante

DHL Global Forwarding in Bogotá seeks an AFR Team Manager to lead Export and Import Operations Specialists, ensuring customer and operations requirements are met and processes align with global KPI targets.

You will supervise, train, and guide the team, drive efficiency, and collaborate with BP and customers to optimize service delivery and value creation. Fluency in English and Spanish is required along with strong leadership skills.

Formación

• Bachelor’s degree in administration, international business, finance or related fields.
• Min 5 years of relevant experience. Logistics / AFR experience is a must.
• Min 3 years of experience leading teams.
• CargoWise experience is requested.
• Excellent verbal and written communication skills & English (B2-C1) and Spanish.

Responsabilidades

• Manage, develop, lead, and oversee a team serving as liaison between customer and DHL network.
• Organize and facilitate day-to-day work of AFR Freight Export and Import Operations Specialists.
• Provide functional, analytical, and strategic support to the Service Delivery Head.
• Maintain interaction with BP and customers for service adjustments and opportunities.
• Collaborate with cross-functional teams to support service excellence initiatives.
• Ensure BP/customers documentation guidelines are followed by teams.
• Analyze procedures and propose improvements to increase efficiencies and value.
• Monitor reports to ensure timely closure of jobs and KPI achievement.
• Develop IKOs/KPIs with team members and provide timely feedback.

Conocimientos

Leadership

Team management

Communication

Bilingual English/Spanish

Process optimization

Educación

Bachelor’s degree in administration/international business/finance

Herramientas

CargoWise

Descripción del empleo

DHL Global Forwarding in Bogotá seeks an AFR Team Manager to lead Export and Import Operations Specialists, ensuring customer and operations requirements are met and processes align with global KPI targets.

You will supervise, train, and guide the team, drive efficiency, and collaborate with BP and customers to optimize service delivery and value creation. Fluency in English and Spanish is required along with strong leadership skills.