Air Freight Specialist: Customer Ops & Compliance

Deutsche Post DHL; Bogotá; Presencial; Confidencial; Jornada completa

Descripción de la vacante

Deutsche Post DHL in Bogotá seeks an Expert AFR (OAM) to administer Air Freight operations and customer service processes, driving on-time movement of shipments while ensuring regulatory compliance and profitability. You will own transport orders, prepare documents, and support quotes as a key customer-facing team member.

Ideal candidates have 1+ year in Air Freight Forwarding, strong English communication, and proficiency in MS Office and CargoWise.

Formación

• Strong understanding of Air regulations, documentation, and incoterms.
• Minimum of 1 year in Air Freight Forwarding experience.
• Excellent communication skills in English (written and spoken).
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel).
• Experience using CargoWise Transportation Management System is preferred.
• Students/Professionals in industrial engineering, international business, or related fields.

Responsabilidades

• Take ownership of transport orders, ensuring timely pickup, and optimizing booking processes.
• Prepare, control, and distribute necessary documents, ensuring compliance to all origin export and destination import regulations.
• Collaborate with counterparts to validate and finalize documents.
• Assign tasks to supporting functions and monitor performance.
• Meet and exceed customer expectations as well as internal KPIs.
• As customer first point of contact, provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution and pricing/quotes.
• Record, track, resolve, analyze and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer.
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands.
• Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer.
• Obtain and maintain all company systems and commodity related certifications.
• Ensure that correct costs and revenues are captured against customer’s profile - taking full ownership of financial performance, promptly resolving any related issues.
• Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales.
• Available to support on weekends to attend urgencies or critical situation that could affect movement of the shipments.

Conocimientos

English proficiency

MS Office

Customer service

Communication skills

Air freight knowledge

Herramientas

CargoWise TMS

Descripción del empleo

Deutsche Post DHL in Bogotá seeks an Expert AFR (OAM) to administer Air Freight operations and customer service processes, driving on-time movement of shipments while ensuring regulatory compliance and profitability. You will own transport orders, prepare documents, and support quotes as a key customer-facing team member.

Ideal candidates have 1+ year in Air Freight Forwarding, strong English communication, and proficiency in MS Office and CargoWise.