Admissions Analyst: Empathetic Client Onboarding

ABATECH; Medellín; Presencial; COP 30.000.000 - 40.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medical plan

Life insurance

Connectivity and transportation

Mission-driven work environment

Descripción de la vacante

ABATECH in Medellín is hiring an Admissions Analyst to provide exceptional client engagement. The role focuses on guiding families through the intake process for autism services, ensuring they receive timely support and communication.

You'll handle high call volumes, maintain client records in Salesforce, and work closely with clinical and administrative teams to enhance family satisfaction. A bachelor's degree is preferred, with experience in customer-facing roles being a significant advantage.

Formación

• Proven experience in client-facing or customer engagement roles.
• Strong communication and persuasion skills required.
• Comfortable with high-volume calls and CRM tools.

Responsabilidades

• Act as the primary contact for families, handling calls.
• Guide families through the intake process with empathy.
• Collaborate with internal teams for a smooth onboarding experience.

Conocimientos

Communication skills

Customer engagement

Persuasion skills

Tech-savvy

High-volume call handling

Educación

Bachelor's degree preferred

High School diploma required

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

ABATECH in Medellín is hiring an Admissions Analyst to provide exceptional client engagement. The role focuses on guiding families through the intake process for autism services, ensuring they receive timely support and communication.

You'll handle high call volumes, maintain client records in Salesforce, and work closely with clinical and administrative teams to enhance family satisfaction. A bachelor's degree is preferred, with experience in customer-facing roles being a significant advantage.