Customer Service Specialist

ABATECH; Medellín; Presencial; COP 30.000.000 - 40.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Prepaid medical plan

Life insurance

Connectivity and transportation

Mission-driven work environment

Descripción de la vacante

ABATECH in Medellín is hiring an Admissions Analyst to provide exceptional client engagement. The role focuses on guiding families through the intake process for autism services, ensuring they receive timely support and communication.

You'll handle high call volumes, maintain client records in Salesforce, and work closely with clinical and administrative teams to enhance family satisfaction. A bachelor's degree is preferred, with experience in customer-facing roles being a significant advantage.

Formación

• Proven experience in client-facing or customer engagement roles.
• Strong communication and persuasion skills required.
• Comfortable with high-volume calls and CRM tools.

Responsabilidades

• Act as the primary contact for families, handling calls.
• Guide families through the intake process with empathy.
• Collaborate with internal teams for a smooth onboarding experience.

Conocimientos

Communication skills

Customer engagement

Persuasion skills

Tech-savvy

High-volume call handling

Educación

Bachelor's degree preferred

High School diploma required

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Now Hiring: Admissions Analyst (Client Engagement Focus)

At ABATECH, our mission is to provide compassionate, individualized, and comprehensive care to families impacted by autism—giving them hope and support from day one.

We’re looking for an Admissions Analyst with a commercial mindset and exceptional communication skills to be the voice of ABATECH for families exploring our services. You’ll handle back-to-back inbound and outbound calls, positioning ABATECH’s solutions as the best choice, and guiding families seamlessly through the intake process.

What You’ll Do

• Act as the primary contact for families, handling high call volumes and responding with empathy and confidence.
• Clearly communicate ABATECH’s value proposition and unique service benefits compared to alternatives.
• Guide families through the intake process, ensuring timely and accurate completion of required documentation (consents, ROIs, assessments).
• Collect supporting documents, forms, and questionnaires from families while maintaining client records in Salesforce and SharePoint.
• Schedule consultations and follow-ups with clinical teams.
• Provide proactive follow-up to ensure families stay engaged throughout the intake process.
• Collaborate with internal teams (clinical, billing, scheduling) to deliver a smooth, client-centered onboarding experience.
• Identify opportunities to improve intake workflows and enhance family satisfaction.

What We’re Looking For

• Bachelor’s degree preferred (High School diploma required).
• Proven experience in client-facing or customer engagement roles (call centers, healthcare intake, hospitality, or similar).
• Strong communication and persuasion skills with a customer-first mindset.
• Comfortable handling high-volume calls and working with call scripts and CRM tools.
• Tech-savvy: Salesforce, Microsoft Office, scheduling platforms.
• Experience in healthcare, autism services, or diagnostics is a plus.

What We Offer

• Prepaid medical plan
• Life insurance
• Connectivity and transportation allowances
• A mission-driven work environment where your voice makes a difference