Account Manager

Hireframe; Colombia; Teletrabalho; COP 194 212 000 - 291 319 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent remote work

Paid Time Off

HMO coverage

Annual performance bonuses

Coaching and training for growth

Professional growth opportunities

Resumo da oferta

Hireframe is a remote staffing company that partners with US-based startups to build offshore teams. The Account Manager role owns 20+ active client accounts, ensuring retention, satisfaction, and growth with strong ownership from day one.

You will coordinate with recruiting on active placements, monitor engagement, and flag risks early while driving expansion conversations and data hygiene. This role suits someone aiming to grow into a senior strategic AM quickly.

Qualificações

• Minimum 4 years in account management or client-facing roles.
• Experience with startups or high-growth environments.
• Excellent written and verbal English; able to interact with US clients.
• Willingness to work US business hours.
• Strong ownership, proactive communication, and problem-solving.
• Ability to manage a large portfolio and coordinate with offshore teams.

Responsabilidades

• Manage a portfolio of 20+ active client accounts across US startups and growth-stage companies.
• Lead monthly client syncs, set agendas, capture actions, identify future needs.
• Monitor account health and proactively identify churn risk.
• Identify expansion opportunities and initiate growth conversations.
• Coordinate with recruiting on placements; be the client’s point of accountability.
• Maintain accurate data notes and next steps for all accounts.
• Escalate when leadership is needed and act in the client’s and Hireframe’s best interests.

Conhecimentos

Account management

Client success

English communication

US client coordination

Startup/High-growth

Descrição da oferta de emprego

Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams — not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action.

This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries — and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one.

This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more.

What you'll own:

• A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies
• Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through
• Account health: proactively monitoring engagement, identifying risk signals before they become churn
• Expansion: recognizing when a client is ready to grow and initiating those conversations
• Coordination with the recruiting team on active placements — you are the client’s point of accountability
• Data hygiene: accurate, up-to-date account data, notes, and next steps at all times
• Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

Requirements

• 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
• Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
• Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
• Availability to work during US business hours and align schedules with client needs.
• Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
• Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
• Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
• Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.

Nice to have:

• Experience in staffing, recruiting, HR, or professional services
• Prior exposure to US-based startup culture and expectations
• Experience managing or coordinating across offshore teams

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.