Account Manager

Core Logistics Brokerage; Bogotá; On-site; COP 162,180,000 - 259,488,000; Full time

Benefits offered by this job

Industry-leading salary

Permanent contract

Aligned with the US calendar

WFH policy: 1 day per week from home

Incentive program bonus bracket

2 weeks paid vacation annually

Supportive and collaborative team

Job summary

Core Logistics Brokerage seeks an Account Manager to coordinate internal operations teams and external customers for shipment movement and completion. You’ll own performance and maintain communication across operations, shippers, consignees, and customers to deliver excellent service.

The role requires a bachelor’s degree or equivalent, 3+ years in freight brokerage logistics, and strong organizational and relationship-building skills.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Ability to communicate, present and influence credibly and effectively at all levels.
• Minimum 3 years of logistics operations experience in a freight brokerage.
• Self-motivated professional with outstanding organization, communication & relationship-building skills.
• Entrepreneurial spirit and sense of urgency; ability to adapt to evolving market dynamics.

Responsibilities

• Manage individual loads to meet customer account plan metrics, including margin management, on-time pickup/delivery, and service level agreements.
• Initiate all necessary customer, shipper, and consignee conversations to deliver superior customer service and conduct strategic arbitrage on every load.
• Act as the first point of escalation for issues and use strong problem-solving skills to resolve client concerns.
• Ownership of shipments through the life cycle of the load.
• Accept tenders, build, and post loads.
• Set max buy rates and approve carrier sales offers.
• Ensure customers have TMS tracking links, proactive updates, and all paperwork on every shipment.
• Properly hand off shipments that are ready for billing to the accounting team.

Skills

Communication

Relationship building

Organization

Entrepreneurial spirit

Teamwork

Education

Bachelor's degree or equivalent

Job description

Location: Barranquilla, Bogotá, or Medellín, Colombia

Work Arrangement: On-site

Schedule: 11:00 AM – 8:00 PM Eastern Time (ET)

Role Description

As an Account Manager, you will coordinate internal operations teams and external customers to facilitate the movement and completion of individual shipments. You are accountable for the performance of all assigned shipments and managing communication between operations, shippers, consignees, and customers. This role combines focused operational oversight and outstanding communication to deliver excellent customer service.

Who We Are

Core Logistics is a dynamic and rapidly expanding organization which specializes in delivering Freight Transportation Solutions and Logistics Support across the United States, Mexico & Canada. Grounded in seven core values; Safety, Courage, Achievement, Respect, Responsibility, Integrity, and Transparency, Core prioritizes the success of its clients and team members. Embracing the ethos of "All Owns All," "Let No Team Member Fail," and "Integrity Before Profit," Core fosters a culture of unwavering commitment to excellence.

Main Responsibilities

• Manage individual loads to meet customer account plan metrics, including margin management, on-time pickup/delivery, and service level agreements.
• Initiate all necessary customer, shipper, and consignee conversations to deliver superior customer service and conduct strategic arbitrage on every load.
• Act as the first point of escalation for issues and use strong problem-solving skills to resolve client concerns.
• Ownership of shipments through the life cycle of the load.
• Accept tenders, build, and post loads.
• Set max buy rates and approve carrier sales offers.
• Ensure customers have TMS tracking links, proactive updates, and all paperwork on every shipment.
• Properly hand off shipments that are ready for billing to the accounting team.

Requirements

• Bachelor’s Degree or equivalent work experience.
• Ability to communicate, present and influence credibly and effectively at all levels.
• Minimum 3 years of logistics operations experience in a freight brokerage. Experience with open deck and specialized full truckload operations preferred.
• Self-motivated professional with outstanding organization, communication & relationship building skills.
• Sense of urgency, entrepreneurial spirit, and a passion for driving business growth.
• Predisposition for succeeding within a corporate culture driven by teamwork and collaboration.
• Ability to think creatively and adapt to evolving market dynamics.

Incentives

• Industry-leading salary
• Work Schedule: Monday through Friday, 11:00 AM – 8:00 PM ET
• Permanent contract
• Aligned with the US calendar
• WFH policy: 1 day per week from home after 1 year of tenure with the company.
• Incentive program Bonus bracket
• 2 weeks paid vacation annually
• Supportive and collaborative team environment.