Account Executive Customer Success and Optimization

TP; Bogotá ciudad; Presencial; COP 50.778.000 - 60.822.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site in Bogotá

Performance bonus up to 25%

Descripción de la vacante

TP ofrece una oportunidad como Account Executive - Customer Success & Optimization en Bogotá. Serás el contacto principal de clientes y gestionarás cuentas existentes, liderando onboarding y supervisando métricas de rendimiento.

Buscamos experiencia mínima de 2 años en ventas B2B, inglés avanzado y capacidad para optimizar relaciones con clientes. Conocimiento de Salesforce es deseable; contrato indefinido y 40 horas semanales de trabajo on-site.

Formación

• Minimum 2 years of professional experience in general sales.
• Advanced English proficiency (C1).
• Ability to manage B2B relationships with focus on Customer Success.
• Familiarity with Salesforce and other CS platforms.
• Excellent communication, problem-solving skills, and results-oriented mindset.

Responsabilidades

• Manage and optimize existing accounts, serving as primary client contact.
• Lead onboarding for new partners and monitor performance metrics.
• Resolve incidents and ensure client satisfaction via proactive management.
• Drive account growth through ongoing optimization and relationship management.
• Translate performance data into actionable insights for long-term success.

Conocimientos

Account management

Sales

Customer success

Data interpretation

English (C1)

Educación

High school diploma

Herramientas

Salesforce

Descripción del empleo

¡Join us as an Account Executive - Customer Success & Optimization!We dont just offer jobs; we build careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.

Why Join Us?With decades of global leadership and a strong presence in Colombia, we are the 1 provider of digital business services. Our culture is built on innovation, diversity, and professional growth. By joining our team, you become part of a world-renowned company recognized for excellence and commitment to its people.

Your Role:

As an Account Executive - Customer Success & Optimization, you will:

• Manage and optimize existing accounts, acting as the primary point of contact for the client.
• Lead the onboarding process for new partners and monitor account performance metrics.
• Resolve incidents and ensure overall client satisfaction through proactive management.
• Ensure account growth through continuous optimization and strategic relationship management.
• Monitor performance and translate data into actionable insights to ensure the long‑term success of your portfolio.

What We Offer:

• Salary: $5.000.000 COP.
• Performance Bonuses: Up to 25% of your salary.
• Contract: Indefinite term.
• Schedule: 40 hours per week.

What You Need to Succeed in This Role:

• Experience: Minimum 2 year of professional experience in general sales.
• Languages: Advanced English proficiency C1
• Expertise: Ability to manage B2B relationships and a strong focus on Customer Success.
• Technical Skills (Desirable): Familiarity with Salesforce (SFDC) and other customer success platforms.
• Professionalism: Excellence in communication, problem-solving skills, and a results-oriented mindset.
• Location: Bogotá, Colombia.
• Site Connecta - B&M (100% On-site).

If you are ready to lead the way in Customer Success and work within a dynamic, innovative environment, we want to meet you!

-Requerimientos-

• Educación mínima: Bachillerato / Educación Media
• 1  año de experiencia
• Idiomas: Inglés
• Edad: entre 22 y 59 años
• Conocimientos: Ventas
• Palabras clave: cuentas, directivo, mando, gobierno, regencia, executive, managing, ejecutivo, optimizacion, optimization