Technical Support Engineer | Santiago, Chile

Hitachi ABB Power Grids; Santiago; Presencial; CLP 22.321.428 - 31.249.999; Jornada completa

Descripción de la vacante

Hitachi ABB Power Grids in Santiago, Chile, is seeking an experienced customer support professional to enhance our Network Control team. You will provide first-line support for our Network Manager platform, assisting utility and power companies with their SCADA, EMS, and GMS systems. The role offers substantial growth opportunities in a supportive, collaborative environment.

Ideal candidates will have strong communication skills, a problem-solving mindset, and experience in technical support, with fluency in English being essential.

Formación

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem-solving mindset with attention to detail.
• Fluency in English (written and spoken).

Responsabilidades

• Provide first-line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Ensure compliance with applicable external and internal regulations.

Conocimientos

Technical support experience

Knowledge of SCADA systems

Strong communication skills

Problem-solving mindset

Ability to manage multiple tasks

Fluency in English

Descripción del empleo

Be part of Network Control, a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment.

How you'll make an impact

• Provide first-line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem‑solving mindset with attention to detail.
• Fluency in English (written and spoken).

Job type: Full time

Experience: Experienced

Job function: Customer Service & Contact Center Operations

Contract: Regular

Publication date: 2026-06-01

Reference number: R0125415