Technical Support Engineer

Hitachi Energy; Santiago; Presencial; CLP 26.761.819 - 40.142.729; Jornada completa

Descripción de la vacante

Hitachi Energy is seeking a dedicated support professional to join their Network Control team in Santiago, Chile. This role involves providing first-line support for the Network Manager platform utilized by utilities and power companies, ensuring operational efficiency with SCADA systems.

The ideal candidate will have experience in technical support, proficient communication skills, and the ability to manage multiple tasks effectively. Join a collaborative environment that provides real growth opportunities while impacting communities positively.

Formación

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Strong communication skills to interact with customers effectively.

Responsabilidades

• Provide first‑line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.

Conocimientos

Technical support experience

Knowledge of SCADA systems

Strong communication skills

Problem-solving mindset

Ability to manage multiple tasks

Fluency in English

Descripción del empleo

The opportunity

Be part of Network Control, a team within Enterprise Software that delivers world‑class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment.

How You'll Make An Impact

• Provide first‑line support to customers using Network Manager.
• Manage and resolve incoming support requests from utility and power companies.
• Support planned and unplanned outage management processes.
• Assist customers with SCADA, EMS, and GMS systems in live production environments.
• Collaborate with your team to troubleshoot and find solutions quickly.
• Contribute to the continuous improvement of support processes.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background

• Experience in technical support or a similar engineering role.
• Knowledge of SCADA, EMS, or GMS systems.
• Ability to manage multiple support tasks simultaneously.
• Strong communication skills to interact with customers effectively.
• Problem‑solving mindset with attention to detail.
• Fluency in English (written and spoken).