Network Engineer L3

KIBERNUM S.A.; Santiago; Presencial; CLP 54.000.000 - 108.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

KIBERNUM S.A. is seeking a Senior Network Engineer L3 – SSE to support global enterprise networks and security services. The role focuses on SSE technologies, including ZTNA, SWG, and FWaaS, with collaboration across international teams and vendors.

Ideal candidates have 5+ years' experience in IT infrastructure, and hands-on expertise with SSE platforms, cloud networking, and ITSM tooling. The position offers a permanent contract and a 3x2 hybrid work model in Las Condes, Santiago, Chile.

Formación

• Five years+ in IT infrastructure and enterprise networks.
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Responsabilidades

• Provide Level 3 technical support for network and security services.
• Manage and troubleshoot SSE solutions (ZTNA, SWG, FWaaS).
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Conocimientos

5+ years IT infrastructure

enterprise networks

Security Service Edge

Zscaler

Netskope

Palo Alto

Fortigate

Cisco

Juniper

Meraki

SD-WAN

AWS

Azure

ServiceNow

ITIL

Educación

ITIL Certification

Herramientas

ServiceNow

Descripción del empleo

We are looking for a Senior Network Engineer L3 – Security Service Edge (SSE) to join a global IT Infrastructure team and support enterprise-level network and security services across multiple regions.

This role is ideal for professionals with strong experience in network infrastructure, cybersecurity, and Security Service Edge technologies, who enjoy working in international environments and collaborating with global teams.

What will you do?

• Provide Level 3 technical support for network and security services.
• Manage and troubleshoot Security Service Edge (SSE) solutions, including Zero Trust Network Access (ZTNA), Secure Web Gateway (SWG), and Firewall-as-a-Service (FWaaS).
• Participate in major incident resolution, root cause analysis, and continuous improvement initiatives.
• Support network operations, projects, migrations, and service transitions.
• Work with global teams, vendors, and stakeholders across different countries.
• Contribute to automation, documentation, and standardization of infrastructure services.
• Provide technical guidance and knowledge sharing to Level 2 teams.

Required Technical Skills

• Minimum 5 years of experience in IT Infrastructure and Network environments.
• Strong experience managing enterprise network environments.
• Hands-on experience with Security Service Edge (SSE) technologies such as:
• Zscaler
• Netskope
• Experience with network security technologies:
• Palo Alto / Panorama
• Fortigate / FortiManager
• Firewall solutions
• Experience with networking technologies:
• Cisco
• Juniper
• Meraki
• SD-WAN solutions
• Knowledge of cloud networking environments (AWS and/or Azure is desirable).
• Experience with ITSM tools, preferably ServiceNow.
• Knowledge of ITIL/service management principles (certification desirable/required).

Language Requirement

Fluent English is mandatory (minimum B2 level), both written and spoken, as this role works daily with global teams and international stakeholders.

What we offer

• Permanent contract (indefinite employment).
• Hybrid work model: 3 days onsite / 2 days remote (3x2).
• Office location: Las Condes, Santiago, Chile.
• Opportunity to work in a global technology environment with exposure to international projects.
• Professional growth within a multicultural infrastructure team.

Profile We Are Looking For

We are looking for someone proactive, analytical, and highly collaborative, with strong communication skills and the ability to work independently in complex environments. The ideal candidate enjoys solving challenging technical problems, sharing knowledge, and working with teams across different countries.