Strategic Network Delivery Lead

DXC Technology Company; Santiago; Hybrid; CLP 20.000.000 - 45.000.000; Vollzeit

Zusammenfassung

DXC Technology Chile seeks a senior Network Operations and IT Service Delivery Lead to govern complex networks, align governance with business outcomes, and coordinate across engineering, security, cloud and vendors.

You will drive incident management, problem management, change enablement, and service data integrity, while advancing automation, observability and continuous improvement for critical services.

Qualifikationen

• 8-10 years of progressive experience in enterprise networking, managed services, infrastructure operations, engineering, or service delivery.
• At least 5 years in IT operations or engineering support within complex, matrixed and customer-facing environments.
• Fluency in written and spoken English for technical and executive communication; additional regional languages are desirable.

Aufgaben

• Service Governance and Customer Outcomes: Establish and maintain the network service governance model, operating calendar, stakeholder map, RACI, escalation matrix, and decision paths.
• Incident and Major Incident Management: Lead network delivery coordination for critical incidents and escalations, ensuring rapid technical engagement and clear ownership.
• Problem Management and RCA Quality: Partner with Problem Management and technical teams to produce evidence-based RCAs and measurable corrective actions.
• Change Enablement and Release Assurance: Provide delivery assurance for high-risk, urgent, critical and customer-sensitive changes.
• Configuration, Asset and Service Data: Own delivery accountability for accurate network CIs, ownership, support groups, contracts and service mappings.

Kenntnisse

ITIL 4 / ITSM practices

Leadership

English communication

Ausbildung

College degree in computer science, information technology, engineering, or equivalent proven experience

Tools

Python/Ansible

Cloud platforms (Azure, AWS, GCP)

Network monitoring tools

Jobbeschreibung

DXC Technology Chile seeks a senior Network Operations and IT Service Delivery Lead to govern complex networks, align governance with business outcomes, and coordinate across engineering, security, cloud and vendors.

You will drive incident management, problem management, change enablement, and service data integrity, while advancing automation, observability and continuous improvement for critical services.