Senior ServiceNow Technical Consultant / Tech Lead

DXC Technology; Santiago; Presencial; CLP 28.000.000 - 46.000.000; Jornada completa

Descripción de la vacante

DXC Technology is seeking a Senior ServiceNow Consultant to join the LATAM team. The role combines hands-on ServiceNow expertise with leadership of delivery and support teams across enterprise environments.

You will work as a technical reference for customers and delivery teams, configuring ITSM suites, integrating external systems, and driving observability initiatives within ITOM. Fluency in Spanish and willingness to relocate within LATAM are valued.

Formación

• 5–7+ years of IT experience.
• 5+ years of ServiceNow consulting and implementation experience.
• Proven experience leading technical implementation and support teams.
• CSA mandatory.

Responsabilidades

• Lead technical teams for ServiceNow implementations and support.
• Provide technical guidance, mentoring, and governance across lifecycles.
• Design and implement end-to-end ServiceNow solutions across enterprise environments.
• Collaborate with clients to define requirements and solution architecture.
• Configure and customize ITSM modules (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, Asset).
• Implement and support ITOM with Observability focus.
• Develop integrations using REST, SOAP, APIs, and MID Server.
• Design and enhance ServiceNow portals and digital experiences.
• Support CMDB governance and continuous improvement initiatives.
• Develop workflows and automation using Flow Designer.
• Participate in presales, effort estimation, and proposals.
• Support Agile delivery and continuous improvement.

Conocimientos

Technical leadership

Consulting mindset

Solution architecture

Client-facing experience

LATAM experience

Stakeholder management

Spanish language

Educación

CSA (Certified System Administrator)

ITIL Foundation (desirable)

CAD / CIS certifications (desirable)

ServiceNow professional certifications (desirable)

Herramientas

REST

SOAP

APIs

MID Server

Portal/UI development

CMDB governance

Descripción del empleo

Job Description

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Role Overview

We are seeking a Senior ServiceNow Consultant with strong consulting, technical leadership, and solution architecture capabilities to join our LATAM team.

The ideal candidate combines hands‑on ServiceNow expertise with the ability to lead implementation and support teams, acting as a technical reference for customers and delivery teams. The consultant should demonstrate deep knowledge of ITSM and ITOM, including ServiceNow Observability, as well as experience delivering enterprise‑scale ServiceNow transformations across multiple modules.

This role requires close collaboration with clients, stakeholders, architects, and delivery teams to design, implement, and optimize ServiceNow solutions aligned with industry best practices.

Key Responsibilities

• Lead technical teams responsible for ServiceNow implementations and support services
• Provide technical guidance, mentoring, and governance throughout project lifecycles
• Design, develop, and implement end-to-end ServiceNow solutions across enterprise environments
• Collaborate with clients to define business requirements and solution architecture
• Configure and customize the full ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB, and Asset Management modules
• Implement and support ITOM capabilities with emphasis on Observability
• Develop and manage integrations with external systems using REST, SOAP, APIs, and MID Servers
• Design and enhance ServiceNow portals and digital experiences
• Support CMDB governance, architecture, and continuous improvement initiatives
• Develop workflows, automations, and process orchestration using Flow Designer and platform capabilities
• Participate in presales activities, solution definition, effort estimation, and proposal support
• Support Agile delivery methodologies and continuous improvement initiatives

Required Qualifications

• 5–7+ years of overall IT experience
• 5+ years of strong ServiceNow consulting and technical implementation experience
• Proven experience leading technical implementation and support teams
• CSA (Certified System Administrator) – Mandatory
• Strong experience in:
• ServiceNow platform development and scripting
• ITSM implementation, configuration, and customization across all core modules
• ITOM implementation and support
• ServiceNow Observability
• Integrations (REST, SOAP, APIs, MID Server)
• Portal/UI development
• CMDB architecture, governance, and administration
• Workflow and automation design

Preferred Certifications

• ITIL Foundation Certification (highly desirable)
• Certified Application Developer (CAD)
• CIS-ITSM
• CIS-Discovery
• CIS-Service Mapping
• CIS-Event Management
• CIS-Data Foundations
• CSM or other ServiceNow professional certifications

Preferred Skills

• Technical leadership and team management capabilities
• Strong consulting mindset and customer-facing experience
• Solution architecture and enterprise design experience
• Exposure to Now Assist and Agentic AI capabilities
• Experience working in large-scale digital transformation programs
• Excellent problem-solving and stakeholder management skills
• Experience working in multicultural and distributed LATAM environments

Additional Requirements

• Must be based in Chile or Colombia, or willing to relocate
• Experience working in multinational delivery organizations
• Advanced Spanish required
• English proficiency strongly preferred

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.