Strategic Enterprise Success Manager

Epiroc; Santiago; Hybrid; CLP 88,757,000 - 128,205,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

Paid time off

Wellness programs

Job summary

PagerDuty is seeking an Enterprise Customer Success Manager to join our customer-focused team. You will report to the Customer Success leadership and collaborate with sales, product, and expert services to serve as a trusted advisor to our enterprise customers, guiding them through their digital transformation journey while driving adoption of real-time operations across complex environments.

This role requires extensive B2B SaaS experience, the ability to influence C-level stakeholders, and

Qualifications

• 5+ years in a customer-facing role within B2B SaaS
• Proven ability to influence C-level stakeholders
• Advanced written and verbal English communication

Responsibilities

• Build and foster executive-level trusted advisor relationships with customers’ IT, Engineering, and Support organizations to accelerate their digital journey
• Demonstrate hands-on PagerDuty product knowledge by applying it to customers’ business priorities and guiding them on process, people, and change management best practices
• Produce and execute comprehensive adoption paths showing current state, target future state with timeline while proactively identifying risks and building mitigation plans
• Deliver business value and innovation by understanding customers’ opportunities to reduce costs and drive growth, recommending additional expert services when appropriate
• Lead cross-functional post-sales teams to deliver seamless customer experiences while preparing and facilitating business reviews, training sessions, and strategic interactions

Skills

B2B SaaS experience

Executive stakeholder management

Consulting skills

English communication

Job description

PagerDuty is seeking an Enterprise Customer Success Manager to join our customer-focused team. You will report to the Customer Success leadership and collaborate with sales, product, and expert services to serve as a trusted advisor to our enterprise customers, guiding them through their digital transformation journey while driving adoption of real-time operations across complex environments.

This role requires extensive B2B SaaS experience, the ability to influence C-level stakeholders, and