Services Business Leader

Eaton Group; Pudahuel; Remote; CLP 177,165,000 - 275,591,000; Full time

Job summary

Eaton’s Protection, Control & Solutions (PCS) business seeks a Services Business Leader for LATAM who will own the LATAM Services strategy, consolidated P&L, and a scalable regional delivery engine with common safety and quality standards. The role partners with Geographic leaders and Finance to grow recurring revenue and lifecycle services across LATAM.

The leader will drive a unified customer experience, manage the regional delivery network, and ensure profitable, on-time execution while

Qualifications

• 10+ years in services, field service, aftermarket, solutions or project businesses in electrical power.
• Demonstrated record of growing services revenue and margin; lead field organizations and sustain safety culture.
• Latin America regional experience strongly preferred.

Responsibilities

• Own the consolidated LATAM Services P&L and monthly business review, including orders, sales, backlog, end-to-end margin, operating profit and forecast.
• Expand lifecycle and recurring revenue through maintenance agreements, installed-base conversion, modernization, aftermarket, engineering studies, automation, digital services, training and advisory offers.
• Lead safe, on-time, in-scope and profitable delivery with consistent quality and clear escalation paths.
• Lead three regional Services leaders and the regional delivery system (engineering, field service, service centers, training, technical support, partners).
• Create a consistent customer experience after order entry and align with GEO leaders on strategic accounts and escalations.
• Define and sustain Services safety, quality and certification management system with regional standards and local accountability.

Skills

Multi-country P&L leadership

Services revenue growth

Cross-functional leadership

Education

Bachelor's degree

Master's degree preferred

Job description

Eaton’s Protection, Control & Solutions (PCS) business is seeking a Services Business Leader, Latin America. This position can be based in any location within the LATAM region.

Position Overview:

Reporting directly to the VP/GM, LATAM PCS, Electrical Americas, this person will own the LATAM Services strategy, consolidated business performance and Services P&L, and lead a scalable regional delivery engine with common standards for safety, quality, certification and execution.

The Service Business Leader will be accountable for growing Eaton’s integrated as one regional business and operating through ONE LATAM hybrid model. The role will partner with Geographic leaders, Portfolio Management, Operations, Finance and Global Services to expand recurring and lifecycle revenue, replicate proven offers across countries, deploy specialist capacity across LATAM and build one visible performance system for orders, sales, backlog, end-to-end margin, utilization, safety and customer delivery.

Essential Functions:

• Own the consolidated LATAM Services P&L and monthly business review, including orders, sales, backlog, end-to-end margin, operating profit, forecast, cash and productivity, using Finance-approved allocation rules.
• Expand lifecycle and recurring revenue through maintenance agreements, installed-base conversion, modernization, aftermarket, engineering studies, automation, digital services, training and advisory offers.
• Lead safe, on-time, in-scope and profitable delivery, with consistent quality and a clear path for customer escalations.
• Lead three regional Services leaders and the regional delivery system, including engineering, field service, service centers, training, technical support and authorized partners.
• Create one consistent customer experience after order entry while partnering with GEO leaders on strategic accounts and critical escalations.
• Implement and sustain the Services safety, quality and technical-certification management system with clear regional standards and local accountability.
• Define Services estimating, solutioning and quotation standards; align pricing and approval governance with Marketing, Commercial Excellence, Finance and Sales.
• Own the Services operating budget and capital roadmap for service centers, laboratories, tools, test equipment and digital capabilities, subject to approved investment governance.
• Apply Eaton Business System and continuous improvement to safety, quality, productivity, utilization, delivery and customer experience.
• Optimize the regional delivery footprint, partner network and cross-border deployment of experts within legal, tax, certification and labor constraints.
• Partner with Digital and enterprise teams to enable connected services, remote diagnostics, field-service workflows and a reliable Services data/KPI backbone.
• Partner with the LATAM Operations Leader and PMO on large-project interfaces and shared infrastructure, while retaining Services accountability for its scope, resources and margin.
• Build the Services talent system: succession, technical certification, career paths, critical-expert retention, talent mobility and leadership bench strength.

Required Qualifications:

• 10+ years of progressive experience in services, field service, aftermarket, solutions or project businesses in electrical power, including at least 5 years leading a multi-country business or P&L.
• Demonstrated record of growing services revenue and margin, leading field organizations and sustaining a strong safety culture.
• Latin America regional experience strongly preferred.

Preferred Qualifications:

• Demonstrated command of services P&L management, lifecycle and installed-base growth, service contracts, field-service operations, engineering studies, commissioning, modernization, maintenance, quoting, pricing, capacity planning, utilization, risk and contract management.
• Working knowledge across power distribution/power systems and critical
• Fluency in English and either Spanish or Portuguese is required; proficiency in all three languages is strongly preferred.

Eaton Leadership Attributes:

• Effectively drives and manages change, challenges the status quo and champions new and innovative ideas.
• Demonstrates professional presence, communicates articulately and confidently.
• Effectively leverages functional and cross-functional resources to solve problems, improve processes and meet objectives.
• Demonstrated written, verbal, and interpersonal communications skills.
• Demonstrated success in effectively and confidently providing “leadership” to employees in a constantly changing environment.

Education:

• An undergraduate degree is required. A Master’s degree is preferred.

Compensation:

Eaton recognizes this role as a critical position within the corporation and will create a compelling package consisting of a base salary, employee incentive compensation and complete benefits.

Location:

• This position can be based in any location within the LATAM region.

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We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.