Service Administrative Team Leader

Vestas; Hualpén; Híbrido; CLP 65.012.000 - 97.519.000; Jornada completa

Descripción de la vacante

Vestas is seeking an experienced Contract Management professional for MED, based in Lisbon. You will lead end-to-end contract operations, manage a team, and coordinate with Sales, Legal, and Finance to ensure service delivery excellence and compliance.

The role emphasizes operational leadership, governance, and performance monitoring to drive improvements and SLA adherence in a hybrid work model from Lisbon.

Formación

• Graduate or post graduate degree in Business, Commerce, or related field with 5+ years of experience in commercial operations will be valued.
• Experience leading teams or supervising operational processes (1–2 years minimum).
• Experience in customer facing roles or cross functional coordination is valuable.
• Fluency in English and strong MS Office knowledge (Excel, PowerPoint).

Responsabilidades

• Oversee complete contract lifecycle operations across case management, shared mailboxes, SAP & Salesforce workflows.
• Ensure timely handling of tickets, emails, follow ups, escalations, and closure of cases in line with SLAs.
• Lead day-to-day team operations including workload allocation, queue monitoring, backlog management, and first time right quality review.
• Collaborate with Sales, Legal, Finance, and other cross functional teams to resolve queries and documentation gaps.
• Advance process standardization, improve accuracy, and optimize turnaround times.
• Maintain governance, compliance, and documentation standards for contract creation, amendments, renewals, terminations, and audit readiness.
• Coordinate onboarding, skill ramp up, training, and capability assessment for new hires.
• Conduct regular performance reviews, skill development, and training to build team capability.
• Act as escalation point for complex contract issues and cross-team coordination challenges.
• Ensure cases are logged, tracked, and reported with data quality and transparency.
• Prepare and present weekly/monthly dashboards on SLA performance, case volumes, backlog and quality metrics.
• Support audit activities, RCA investigations, and risk mitigation actions.

Conocimientos

Team leadership

Communication skills

Stakeholder management

Problem solving

MS Office

Educación

Graduate or Post graduate degree in Business/Commerce

Herramientas

Salesforce

SAP

Ariba

Descripción del empleo

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Service > Service Delivery > Contract Management MED

Contract Management for MED - Operational leadership, service delivery excellence, team management & end to end contract operations.

Responsibilities

• Oversee the complete contract lifecycle operations across case management, shared mailboxes, SAP & Salesforce workflows
• Ensure timely handling of tickets, emails, follow ups, escalations, and closure of cases in alignment with SLAs
• Lead day to day team operations including workload allocation, queue monitoring, backlog management, and first time right quality review
• Collaborate with Sales, Legal, Finance, and other cross functional teams to resolve queries, exceptions, and documentation gaps
• Advance excellence initiatives by standardizing processes, improving accuracy, and optimizing turnaround times
• Maintain governance, compliance, and documentation standards for contract creation, amendments, renewals, terminations, and audit readiness
• Ensure new team member readiness by coordinating comprehensive onboarding, skill ramp up, process training, and ongoing capability assessment to enable smooth integration and productivity
• Conduct regular performance reviews, skill development, and training to build team capability and process effectiveness
• Act as the escalation point for complex contract issues, customer specific requirements, and cross team coordination challenges
• Ensure all cases are logged, tracked, and reported accurately with close attention to data quality, metrics visibility, and operational transparency
• Prepare and present weekly/monthly dashboards on SLA performance, case volumes, backlog status, quality metrics, and continuous improvement progress
• Support audit activities, RCA investigations, and risk mitigation actions for process gaps and compliance deviations

Qualifications

• Graduate or Post graduate degree in Business, Commerce, or related field with 5+ years of experience with relation to commercial operations will be valued
• Minimum of 1-2 years of experience leading teams or supervising operational processes
• Experience in customer facing roles or cross functional coordination will be valuable
• Good MS Office knowledge, especially Excel and PowerPoint
• Experience with Salesforce, SAP, Ariba, or similar platforms will be also valuable
• Fluency in English
• Positive mindset and team leading behaviors are expected
• Ability to manage end to end contract processes and moderate complexity cases with minimal supervision
• Good structured, coordination, and problem solving skills
• Proficiency in using SAP, Salesforce and case management (functional level)
• High accuracy and attention to detail in contract review and documentation
• Effective communication and stakeholder management across cross functional teams
• Effective team leadership skills with ability to guide, coach, and support team members

What We Offer

A psychologically safe environment to work. Good work environment and supportive leadership in guiding the team in Lisbon

Additional information

This is a hybrid position based in Lisbon.

Please note: We reserve the right to amend or withdraw this job posting at any time

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.