Senior SAP-Driven Customer Service & Order Lead

Novartis Pharma Schweiz; Chile; Presencial; CLP 7.200.000 - 11.000.000; Jornada completa

Descripción de la vacante

Novartis Pharma Schweiz seeks an experienced Customer Service and Order Management leader to coordinate activities between the company and an external service provider in Chile. You will ensure compliant processes, manage end-to-end service from order to invoicing, and oversee SAP-based order processing.

You will monitor KPIs and dashboards, review billing accuracy, and collaborate with Supply Chain, Quality, Regulatory Affairs, Finance and Commercial teams to resolve issues and improve

Formación

• University degree required in business, engineering, or related field.
• 5+ years of experience in customer service or order management.
• Fluent in Spanish and English with strong communication.
• Experience with SAP S/4HANA and Excel; Power BI is a plus.

Responsabilidades

• Act as primary contact between Novartis and external Customer Service provider.
• Coordinate end-to-end customer service from PO receipt to delivery and invoicing.
• Oversee order processing in SAP ensuring accuracy and completeness.
• Monitor service performance via KPIs, dashboards, and reviews.
• Review billing for timely, accurate invoicing and issue resolution.
• Partner with Supply Chain, Quality, Regulatory Affairs, Finance and Commercial teams.
• Track customer feedback, complaints, and service levels to improve satisfaction.
• Identify opportunities to improve service processes and compliance.

Conocimientos

Customer service

Order management

Supply chain operations

People management

Stakeholder management

Service delivery models

Educación

University degree in Business Administration, Engineering, Supply Chain, or a related field

Herramientas

SAP S/4HANA

Excel

Power BI

Descripción del empleo

Novartis Pharma Schweiz seeks an experienced Customer Service and Order Management leader to coordinate activities between the company and an external service provider in Chile. You will ensure compliant processes, manage end-to-end service from order to invoicing, and oversee SAP-based order processing.

You will monitor KPIs and dashboards, review billing accuracy, and collaborate with Supply Chain, Quality, Regulatory Affairs, Finance and Commercial teams to resolve issues and improve