Senior IT Support Engineer - Remote, Cloud & Security

Sterlington, PLLC; Santiago; Remote; CLP 54,130,000 - 81,194,000; Full time

Job summary

Sterlington PLLC is seeking an experienced IT Support professional for a fully remote, full-time independent contractor role. You will handle escalated issues, troubleshoot across Microsoft 365, Windows, macOS, and Azure Virtual Desktop, and lead major incident responses in a distributed workforce.

You will manage endpoint lifecycles, onboarding/offboarding, and day-to-day administration of AD/Entra ID and Intune, with a focus on documentation and automation using AI tools.

Qualifications

• 5+ years of IT support experience, handling escalations and complex issues.
• Strong knowledge of Microsoft 365, Windows, macOS, and AD/Entra ID.
• Hands-on experience with Microsoft Intune and endpoint management.
• Experience with virtual desktop environments and ITSM platforms.
• Excellent written and spoken English, with ability to explain technical concepts to non-technical audiences.

Responsibilities

• Serve as escalation point for high-priority IT incidents.
• Troubleshoot across Microsoft 365, Windows, macOS, and AVD.
• Lead incident response and communicate with stakeholders.
• Manage endpoint lifecycle for distributed workforce devices.
• Handle onboarding/offboarding, access, and equipment provisioning.
• Administer AD and Entra ID, licenses, MFA, access requests.
• Support Intune app deployment and endpoint policies.
• Create knowledge base, runbooks, and train team to resolve issues sooner.
• Track incidents, trends, and SLA compliance.
• Identify root causes and implement permanent fixes.

Skills

Microsoft 365

Windows

macOS

Active Directory

Entra ID

Microsoft Intune

Azure Virtual Desktop

ITSM platforms

English communication

AI tools

Tools

PowerShell

Nerdio

Job description

Sterlington PLLC is seeking an experienced IT Support professional for a fully remote, full-time independent contractor role. You will handle escalated issues, troubleshoot across Microsoft 365, Windows, macOS, and Azure Virtual Desktop, and lead major incident responses in a distributed workforce.

You will manage endpoint lifecycles, onboarding/offboarding, and day-to-day administration of AD/Entra ID and Intune, with a focus on documentation and automation using AI tools.