Enterprise Technical Support Consultant - Remote

Supportyourapp-1; Santiago; Remote; CLP 51,383,000 - 75,099,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

Wellbeing policy

Career development

Trust-based culture

Job summary

SupportYourApp in a global Intelligent Support-as-a-Service leader seeks a Technical Support Consultant to lead client onboarding, diagnose connectivity issues, and guide IT teams on directory fixes.

You will work with cloud/on-prem data access, logging platforms, and security frameworks while delivering high-touch support to enterprise clients, with remote cooperation and a fixed schedule.

Qualifications

• 2+ years in Technical Support, Application Support, or TAM in B2B software environments.

Responsibilities

• Act as main technical lead for client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve connectivity issues to ensure secure metadata collection across client data systems.
• Guide client IT teams on directory fixes and access controls.
• Audit logs, error patterns, and system behaviors to isolate bugs and misconfigurations.
• Translate findings into actionable guidance for client admins and internal engineers.
• Assist IT teams in configuring secure network paths and access permissions for deployment.
• Document and escalate unresolved core product issues to engineering teams.
• Track recurring issues to suggest product improvements and reduce downtime.
• Provide high-touch, multi-channel support (email, tickets, live sessions) to enterprise clients.

Skills

English (C1)

Technical Support

Cloud platforms

Networking concepts

Troubleshooting

Tools

LDAP

Active Directory

Kubernetes

SQL

Linux

Azure

M365

Google Workspace

Job description

SupportYourApp in a global Intelligent Support-as-a-Service leader seeks a Technical Support Consultant to lead client onboarding, diagnose connectivity issues, and guide IT teams on directory fixes.

You will work with cloud/on-prem data access, logging platforms, and security frameworks while delivering high-touch support to enterprise clients, with remote cooperation and a fixed schedule.