Senior Collections & Cash-Flow Specialist

sterlingtonpllc; Santiago; Presencial; CLP 54.845.000 - 82.267.000; Jornada completa

Descripción de la vacante

Sterlington PLLC is seeking a Senior Collections Specialist to own the end-to-end collections process for assigned client accounts and secure timely payments. You will work closely with billing, accounting, and client services to resolve disputes, apply payments, and improve collections workflows.

Ideal candidates have 5+ years in collections or AR, excellent English communication, and proficiency with AR processes and ERP systems. This is a remote role supporting US Eastern Time hours.

Formación

• 5+ years in collections, AR, or a related finance role.
• Strong English communication (C2 or native).
• Detail-oriented, organized, and able to manage multiple accounts.
• Solid understanding of AR processes, invoicing, and payment applications.
• Experience using accounting or ERP systems and Excel.

Responsabilidades

• Own collections end-to-end for assigned client accounts, following up on overdue invoices by phone and email.
• Make outbound collections calls and handle payment conversations professionally.
• Negotiate payment plans when needed and document commitments with clear follow-up.
• Monitor AR aging and proactively flag collection risks before balances escalate.
• Resolve billing questions and disputes by working closely with billing, accounting, sales, and client services.
• Apply and reconcile payments, credits, and adjustments accurately.
• Maintain clear, well-organized records of all collection activity and client communications.
• Support month-end close by keeping AR balances accurate and up to date.
• Take full ownership of the AR aging report, updating and analyzing it weekly.
• Produce and share a weekly collections priority list for the team.
• Track payment promises and flag broken commitments for escalation.
• Prepare weekly collections updates that feed directly into cash-flow forecasting.
• Analyze client payment behavior (days-to-pay, trends, early warning signals).
• Monitor AR concentration risk across clients and partner books.
• Prepare data-backed write-offs and reserve recommendations.
• Serve as the main point of contact for partner-level collections escalations, following firm guidelines.
• Own and maintain the Collections Playbook and suggest improvements over time.
• Provide feedback to billing on recurring invoice issues and rejection patterns.
• Track client retainer balances and flag low retainers ahead of billing cycles.
• Validate payment application by cross-checking bank activity, aging and client confirmations.

Conocimientos

Collections experience

Strong communication

Attention to detail

AR processes knowledge

Accounting/ERP software

Excel proficiency

AI-enabled tools

Herramientas

ERP systems

AI-enabled tools

Payment processing software

Descripción del empleo

Sterlington PLLC is seeking a Senior Collections Specialist to own the end-to-end collections process for assigned client accounts and secure timely payments. You will work closely with billing, accounting, and client services to resolve disputes, apply payments, and improve collections workflows.

Ideal candidates have 5+ years in collections or AR, excellent English communication, and proficiency with AR processes and ERP systems. This is a remote role supporting US Eastern Time hours.