Billing & Collections Analyst

Liberty Specialty Markets; Santiago; Presencial; CLP 10.044.000 - 16.740.000; Jornada completa

Descripción de la vacante

Liberty Specialty Markets is seeking an experienced Accounts Receivable specialist in Santiago, Chile. You will monitor AR aging, contact customers to secure payments, and document outcomes.

The role requires resolving invoice disputes, supporting month-end reconciliations, and providing exceptional service to both internal and external clients. Ideal candidates have 3+ years in accounting, strong English/Spanish communication, and solid Excel/financial system skills.

Formación

• College degree in Business or Accounting.
• 3+ years in an accounting role, preference for Accounts Receivable.
• Excellent customer service and communication skills.
• Strong math and general accounting knowledge.
• Fluency or good working proficiency in English and Spanish is mandatory.
• Superior written and verbal communication skills with internal and external customers.
• Ability to identify and resolve issues and present information clearly.
• Proficiency with MS Office and spreadsheets; experience with financial applications preferred.
• High attention to detail and accuracy.
• Strong critical thinking and problem-solving abilities.

Responsabilidades

• Monitor daily AR aging and prioritize collection actions.
• Contact customers by phone/email to secure payments and document outcomes.
• Investigate and resolve invoice disputes; coordinate with Underwriting/Finance.
• Support month-end AR reconciliations and ad hoc reporting.
• Provide exceptional customer service in communications with internal and external customers.
• Analyze and reconcile agent/broker accounts and document all transactions.
• Contact customers regarding outstanding premiums and reconcile accounts.
• Build rapport with agents/brokers and internal departments; listen and respond to inquiries.

Conocimientos

Accounts Receivable

Customer Service

Excel Proficiency

Bilingual English/Spanish

Analytical Skills

Communication Skills

Attention to Detail

Educación

College Degree in Business or Accounting

Herramientas

Excel

Financial Systems

Descripción del empleo

Job Responsibilities

• Monitor daily AR aging; prioritize and execute collection actions
• Contact customers (phone/email), secure payments and document outcomes. Apply cash receipts.
• Investigate and resolve invoice disputes; coordinate with Underwriting/Finance
• Support month end AR reconciliations and ad hoc reporting
• Provide exceptional customer service by communicating via telephone and writing with internal and external customers.
• Analyze and reconcile agent/broker accounts. Ensure all transactions are documented in the appropriate system.
• Contact internal and external customers regarding outstanding premiums.
• Build rapport with agents/brokers and internal departments. Actively listen to customers\' requests and inquiries and find solutions.
• Input data and maintain logs for recording and tracking transactions. Monitor and ensure compliance with policy and procedures; identify trends in activities and outcomes. Ensure that accounts are balanced and reconciled
• Perform cash applications, cash disbursements processes and reconcile unapplied/short payments and transactions, ensuring accuracy of data assigned.
• Understand the regulatory requirements for Billing and Collections for Chile
• Participate in and/or lead special projects as requested.

Preparation, Training and Experience

• College Degree in Business or Accounting.
• Minimum of 3+ years working in an accounting role, with a preference of Accounts Receivable. Will also consider Accounts Payable or other transactional accounting experience.
• Excellent customer service skills and experience.
• Strong math skills with knowledge of general accounting principles.
• Fluency or good working proficiency in both English and Spanish are mandatory.
• Must have superior written and verbal communication skills, and able to communicate clearly and effectively with internal and external customers.
• Ability to identify and resolve issues and present information in a clear manner.
• Proficiency with MS Office experience with demonstrated knowledge working with spreadsheets (Excel). Previous Financial Application System experience preferred.
• High attention to detail with exceptional level of accuracy.
• Possess strong critical thinking skills and able to think outside the box.