Billing & Collections Analyst

Liberty Mutual Surety™; Santiago; Presencial; CLP 12.000.000 - 18.000.000; Jornada completa

Descripción de la vacante

Liberty Mutual Surety in Santiago de Chile is seeking a Billing and Collections Analyst to perform customer accounting activities, analyze and reconcile accounts, and provide outstanding service to agents and brokers. You will monitor AR aging, secure payments, and support month-end processes.

The role requires a College Degree in Business or Accounting, 3+ years in accounting, and fluency in English and Spanish. Strong Excel skills and excellent communication are essential.

Formación

• College degree in Business or Accounting required.
• 3+ years in an accounting role, AR preferred.
• Excellent customer service, strong English/Spanish communication.
• Strong math skills and knowledge of accounting principles.
• High attention to detail and data accuracy.
• Proficient with MS Office and financial systems.

Responsabilidades

• Monitor daily AR aging; prioritize and execute collection actions.
• Contact customers (phone/email), secure payments and document outcomes.
• Investigate and resolve invoice disputes; coordinate with Underwriting/Finance.
• Support month end AR reconciliations and ad hoc reporting.
• Provide exceptional customer service by communicating via telephone and writing with internal and external customers.
• Analyze and reconcile agent/broker accounts; ensure transactions documented.
• Input data and maintain logs; monitor compliance with policy and procedures.
• Perform cash applications and reconcile unapplied/short payments.
• Understand billing/regulatory requirements for Chile.
• Participate in and/or lead special projects as requested.

Conocimientos

Customer service

Math skills

Communication

English/Spanish

Attention to detail

Critical thinking

Educación

College degree in Business or Accounting

Herramientas

Microsoft Excel

MS Office

Descripción del empleo

Liberty Mutual Surety has an excellent opportunity in Santiago de Chile for a Billing and Collections Analyst. In this role, you will perform customer accounting activities by analyzing and reconciling customer accounts, as well as providing superior customer service to our agents and brokers.

Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world's largest globally Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 18 countries.

Job Responsibilities

• Monitor daily AR aging; prioritize and execute collection actions.
• Contact customers (phone/email), secure payments and document outcomes. Apply cash receipts.
• Investigate and resolve invoice disputes; coordinate with Underwriting/Finance.
• Support month end AR reconciliations and ad hoc reporting.
• Provide exceptional customer service by communicating via telephone and writing with internal and external customers.
• Analyze and reconcile agent/broker accounts. Ensure all transactions are documented in the appropriate system.
• Contact internal and external customers regarding outstanding premiums.
• Build rapport with agents/brokers and internal departments. Actively listen to customers' requests and inquiries and find solutions.
• Input data and maintain logs for recording and tracking transactions. Monitor and ensure compliance with policy and procedures; identify trends in activities and outcomes. Ensure that accounts are balanced and reconciled.
• Perform cash applications, cash disbursements processes and reconcile unapplied/short payments and transactions, ensuring accuracy of data assigned.
• Understand the regulatory requirements for Billing and Collections for Chile.
• Participate in and/or lead special projects as requested.

Preparation, Training and Experience

• College Degree in Business or Accounting.
• Minimum of 3+ years working in an accounting role, with a preference of Accounts Receivable. Will also consider Accounts Payable or other transactional accounting experience.
• Excellent customer service skills and experience.
• Strong math skills with knowledge of general accounting principles.
• Fluency or good working proficiency in both English and Spanish are mandatory.
• Must have superior written and verbal communication skills, and able to communicate clear and effectively with internal and external customers.
• Ability to identify and resolve issues and present information in a clear manner.
• Proficiency with MS Office experience with demonstrated knowledge working with spreadsheets (Excel). Previous Financial Application System experience preferred.
• High attention to detail with exceptional level of accuracy.
• Possess strong critical thinking skills and able to think outside the box.