SAP Customer Engagement Executive (CEE)

SNP Group; Santiago; On-site; CLP 57,748,000 - 86,622,000; Full time

Job summary

SNP Group busca un Ejecutivo de SAP Customer Engagement (CEE) para gestionar contratos y asegurar la adopción de las soluciones SAP por parte del cliente. El/la candidato/a actuará como asesor de confianza tras la compra y velará por el valor entregado.

Se valorará experiencia en SAP, gestión del ciclo de vida del cliente, upselling y cumplimiento de KPIs, con al menos 3 años en roles similares. El rol implica guiar al cliente desde onboarding hasta renovación y identificar necesidades para

Qualifications

• SAP-certified CEE
• Minimum of 3 years in Customer Engagement, Customer Success, Account Management, Service Delivery, or similar roles, preferably within SAP
• Experience in managing and monitoring the customer lifecycle, identifying needs, risks, opportunities, and required actions to ensure a positive customer experience
• Ability to track and manage commitments, services, deliverables, KPIs, and customer satisfaction levels

Responsibilities

• Mantener contratos bajo el modelo CCFLEX donde SNP posee el contrato de adopción de software.
• Actuar como asesor de confianza para el cliente tras la compra del software.
• Guiar al cliente a través del ciclo de vida y proponer expansiones o actualizaciones cuando corresponda.

Skills

SAP CEE

Lifecycle management

Account management

Customer success

Job description

Skills

Working at SNP means to experience the flair of a technology start-up paired with the expertise of 30 years in the industry and more than 15.000 successfully completed projects. We are always looking for people who show initiative and stand out for their commitment, skills and talent. If this sounds like you, then get involved as:

Responsabilidades

This is a key role for maintaining contracts under the CCFLEX model, specifically where SNP holds the software adoption contract.

Descripción

Working at SNP means to experience the flair of a technology start-up paired with the expertise of 30 years in the industry and more than 15.000 successfully completed projects. We are always looking for people who show initiative and stand out for their commitment, skills and talent. If this sounds like you, then get involved as:

SAP Customer Engagement Executive (CEE)

Responsabilidades

This is a key role for maintaining contracts under the CCFLEX model, specifically where SNP holds the software adoption contract.

The primary function is to act as a trusted advisor to the client following the software purchase.

The role focuses on ensuring client adoption and usage by:

• Guaranteeing that the client implements, actively uses, and fully leverages the value of the contracted solutions.
• Lifecycle orchestration: Guiding the client through the contractual journey, from initial onboarding to contract renewal prior to the expiration date.
• Opportunity identification: Detecting new business needs to propose software expansions or upgrades (upselling).

Requisitos

• SAP-certified CEE
• Minimum of 3 years of experience in Customer Engagement, Customer Success, Account Management, Service Delivery, or similar roles, preferably within the SAP ecosystem.
• Experience in managing and monitoring the customer lifecycle, identifying needs, risks, opportunities, and required actions to ensure a positive customer experience.
• Ability to track and manage commitments, services, deliverables, KPIs, and customer satisfaction levels.