Remote Tier I Tech Support – Smart Vending Machines

Jobgether; Chile; A distancia; CLP 21.887.000 - 34.762.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Compensation: $17–$27 USD/hr

Fully remote position

Full-time employment

Professional development exposure

Hands-on with IoT and payments

Descripción de la vacante

Jobgether, on behalf of a partner company, is seeking a Tier I Technical Support Specialist for Smart Cooler Vending based in Chile. This fully remote role focuses on helping operators run smart cooler vending equipment and serves as the first contact for questions about connected devices, apps, and payments.

You will document issues, guide basic troubleshooting, assist onboarding, and hand off complex cases to Tier II with clear records.

Formación

• 1–3 years in technical or customer support or similar roles.
• Basic understanding of smart devices, mobile apps, web dashboards, and connectivity (Wi‑Fi/Ethernet/cellular).
• Ability to follow structured troubleshooting checklists and document steps.
• Strong written and verbal communication; translate technical steps for non‑technical customers.
• Attention to detail in recording customer information, machine data, and troubleshooting history.
• Calm, patient and empathetic when handling downtime or issues.
• Willingness to escalate when beyond Tier I scope and provide clear handoffs.
• Strong organization for managing tickets, follow‑ups, and customer communications.
• Curiosity to learn smart cooler vending tech and support procedures.

Responsabilidades

• Receive and respond to technical support requests and classify issue area (app, backend, device, POS, connectivity).
• Document machine IDs, models, locations, timelines, errors, and impact on operations.
• Guide customers through first‑line troubleshooting and monitor resolution status.
• Assist onboarding with app navigation, device management, pricing, templates, and inventory.
• Gather information for deeper investigations (cellular, Wi‑Fi, router, IT support availability).
• Identify whether issues originate in app or payment ecosystem; escalate with evidence as needed.
• Communicate clearly with customers, provide next steps, and maintain updates throughout.

Conocimientos

Customer support

Technical basics

Troubleshooting

Communication

Documentation

Organization

Escalation

Learning mindset

Vending/IoT knowledge

Remote support

Descripción del empleo

Jobgether, on behalf of a partner company, is seeking a Tier I Technical Support Specialist for Smart Cooler Vending based in Chile. This fully remote role focuses on helping operators run smart cooler vending equipment and serves as the first contact for questions about connected devices, apps, and payments.

You will document issues, guide basic troubleshooting, assist onboarding, and hand off complex cases to Tier II with clear records.