Remote Technical Support Consultant: VPS & Trading
SupportYourApp
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Benefits offered by this job
Job summary
SupportYourApp is a global Intelligent Support-as-a-Service leader. We are seeking a Technical Support Consultant to deliver reliable technical support via emails and chats, build lasting customer relationships, and stay current with tools and technology.
Join a multicultural team with home-office flexibility and USD compensation. You will work with VPS setups, Windows Server administration, and trading platforms such as TradingView, TradeStation, and NinjaTrader, while analyzing client
Qualifications
- Excellent English communication skills (C1 or higher).
- Experience in a technical support role.
- Experience with VPS setup and management.
- Strong Windows Server administration skills.
- Familiarity with TradingView, TradeStation, and NinjaTrader.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Reliable home office setup with stable internet.
Responsibilities
- Deliver outstanding technical support via emails and chats.
- Build strong customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists
Skills
Tools
Job description
SupportYourApp is a global Intelligent Support-as-a-Service leader. We are seeking a Technical Support Consultant to deliver reliable technical support via emails and chats, build lasting customer relationships, and stay current with tools and technology.
Join a multicultural team with home-office flexibility and USD compensation. You will work with VPS setups, Windows Server administration, and trading platforms such as TradingView, TradeStation, and NinjaTrader, while analyzing client
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