Remote Global Billing Support Specialist

Jobgether; Chile; Remote; CLP 31,311,000 - 50,881,000; Full time

Benefits offered by this job

Fully Remote Work

Equity Ownership (ESOP)

Technology Allowance

Health Benefits

Annual Team Off-Sites

Flexible Working Arrangements

Professional Development Allowance

Job summary

Jobgether is seeking a Billing Support Specialist to deliver seamless billing experiences for customers across international markets. The role involves handling billing inquiries, resolving payment issues, and collaborating with global teams in a fully remote setting.

You will investigate complex cases, reproduce issues, and suggest improvements to processes and tools, while contributing to product quality and testing coverage.

Qualifications

• At least 2 years of experience in customer support, including billing.
• Fluent in English with strong written and verbal communication.
• Ability to explain technical concepts clearly to technical and non-technical audiences.
• Experience with asynchronous communication and globally distributed teams.
• Strong analytical and troubleshooting skills.
• Ability to work independently in a fast-paced environment.
• Strong organizational skills with multiple cases.
• Familiarity with SQL is a plus.
• Experience reproducing issues and improving test coverage is a plus.

Responsibilities

• Provide timely initial responses to billing questions, pre-sales inquiries, usage optimization, and disputes.
• Investigate and troubleshoot billing issues including failed payments and overdue invoices.
• Triages incoming cases and directs customers to documentation and resources.
• Escalate complex issues to engineering or business teams as needed.
• Identify opportunities to improve internal tools and workflows.
• Share insights on recurring issues to drive product improvements.
• Reproduce issues and create test cases to support troubleshooting.
• Collaborate with Billing Engineering and stakeholders to resolve concerns.

Skills

Customer support

Billing support

English fluency

Analytical skills

Troubleshooting

Asynchronous collaboration

Independent work

SQL basics

Remote work

Tools

SQL

Job description

Jobgether is seeking a Billing Support Specialist to deliver seamless billing experiences for customers across international markets. The role involves handling billing inquiries, resolving payment issues, and collaborating with global teams in a fully remote setting.

You will investigate complex cases, reproduce issues, and suggest improvements to processes and tools, while contributing to product quality and testing coverage.