Remote Customer Support Consultant (3-6 Months)

SupportYourApp, Inc.; Santiago; Hybrid; CLP 23,438,000 - 41,016,000; Full time

Benefits offered by this job

Remote work

USD compensation

International team

Work-life balance

Career development

Job summary

SupportYourApp, Inc. seeks a proactive Customer Support Consultant for a short-term engagement, working remotely. You will handle customer inquiries via chat and email, focusing on billing, account access, and how-to questions, while adhering to strict SLAs and internal guidelines.

Experience with Zendesk, Intercom or Gorgias is a plus, as is strong English communication. The role offers a remote, international environment and USD compensation, with a possibility of extension after 3 or 6 months

Qualifications

• 1+ year of customer support experience, including professional email writing.
• Experience providing high-quality customer support via chat and email.
• Experience with CRM or customer support systems (Zendesk, Intercom, Gorgias).
• Experience working in environments with strict guidelines and KPIs.
• Excellent written and spoken English (C1).
• Technical literacy and a natural drive to test, investigate, and resolve issues (no coding required).
• Ability to learn fast and follow precise procedures.
• Customer-oriented mindset and proactivity.

Responsibilities

• Communicate with customers via chat and email (SLAs).
• Resolve inquiries related to billing, how-to-use, account and login questions.
• Escalate tickets to the client’s internal team when needed.
• Reproduce steps to define issue scope across users.
• Research when information is lacking and seek solutions.
• Follow internal guidelines and SOPs when handling tickets.

Skills

Customer support

Excellent English writing

Fast learner

Proactive feedback

Attention to detail

Adaptability

Proactive communication

Tools

Zendesk

Intercom

Gorgias

Job description

SupportYourApp, Inc. seeks a proactive Customer Support Consultant for a short-term engagement, working remotely. You will handle customer inquiries via chat and email, focusing on billing, account access, and how-to questions, while adhering to strict SLAs and internal guidelines.

Experience with Zendesk, Intercom or Gorgias is a plus, as is strong English communication. The role offers a remote, international environment and USD compensation, with a possibility of extension after 3 or 6 months