Remote AI Customer Success Engineer - LatAm

Imagemaker; Santiago; Remote; CLP 34,347,000 - 49,068,000; Full time

Job summary

Mercor is seeking a Customer Success Engineer (LatAm) for a remote contract role. You will debug and support modern web applications built with React, Node, Flask, and Next.js while working closely with AI systems and generative models.

Ideal candidates have 2–5 years of experience helping customers on such applications, and a degree in CS or Software Engineering. Strong communication and problem-solving are essential for success in this role.

Qualifications

• Degree in Computer Science, Software Engineering or related field.
• Experience building modern web apps using React/Node/Flask/Next.js.
• 2–5 years supporting customers on modern web applications.

Responsibilities

• Investigate talent-reported issues end-to-end; reproduce bugs and identify root causes.
• Debug across AI+SaaS stack using telemetry, logs, network inspection, and queries to understand production behavior.
• Triage issues, escalate true engineering problems and resolve others via config, prompts, or user guidance.
• Surface product risks to engineering and leadership; create clear runbooks and docs.
• Communicate with precision, professionalism, and empathy.
• Collaborate with teams to reduce repeat issues and speed resolutions.

Skills

Debug web apps

BS CS / Software Eng

React

Node

Flask

Next.js

Customer support

AI systems / LLMs

Prompting & debugging

Model failure analysis

Education

Degree in Computer Science or Software Engineering

Tools

React

Node

Flask

Next.js

Job description

Mercor is seeking a Customer Success Engineer (LatAm) for a remote contract role. You will debug and support modern web applications built with React, Node, Flask, and Next.js while working closely with AI systems and generative models.

Ideal candidates have 2–5 years of experience helping customers on such applications, and a degree in CS or Software Engineering. Strong communication and problem-solving are essential for success in this role.