LATAM Retail SaaS Implementation Specialist

Snatch UP Jobs; Santiago; Presencial; CLP 38.391.000 - 65.814.000; A tiempo parcial

Descripción de la vacante

Snatch UP Jobs is seeking an Implementation Specialist to manage a portfolio of LATAM retail and supply chain customers on an independent contractor basis. You will collaborate with product, engineering, and data teams and may travel to customer sites as needed.

You will lead onboarding, drive adoption, and identify upsell opportunities while ensuring measurable ROI and long-term customer success across a remote LATAM footprint.

Formación

• 2-5 years in Customer Success, Account Management, or Project Management at a SaaS company, with a focus on retail customers.
• Bachelor's degree required; Industrial Engineering preferred.
• Spanish at native level and fluent English; strong communication and analytical skills.

Responsabilidades

• Own a book of retail accounts and keep them healthy, satisfied, and renewing.
• Run regular check-ins, QBRs, and strategic planning sessions.
• Monitor product usage to spot risks and growth opportunities early; drive value and renewals.

Conocimientos

Customer Success

Account Management

Project Management

Analytical skills

Excel

English (Fluent)

Spanish (Native)

Educación

Bachelor's degree

Industrial Engineering

Herramientas

HubSpot

SQL

ERP systems

Descripción del empleo

Snatch UP Jobs is seeking an Implementation Specialist to manage a portfolio of LATAM retail and supply chain customers on an independent contractor basis. You will collaborate with product, engineering, and data teams and may travel to customer sites as needed.

You will lead onboarding, drive adoption, and identify upsell opportunities while ensuring measurable ROI and long-term customer success across a remote LATAM footprint.