Global SaaS Support Specialist — LATAM Hours

Front; Santiago; Presencial; CLP 13.392.000 - 25.668.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid time off

Mental health support

Family planning support

Lifestyle stipend

Teleworking allowance

Wellness days

Summer break

Descripción de la vacante

Front is seeking a Customer Support Specialist to support our global customer base with empathy and precision. You will handle inquiries during LATAM hours, manage email and live chat queues, and act as the voice of Front to help customers succeed at scale.

You will become an expert on Front’s product, collaborate with Product and Engineering to improve features, and contribute to help center content and processes. English fluency is essential; French is a bonus.

Formación

• 2+ years of proven customer service experience, ideally in SaaS or tech startups.
• Excellent written and verbal communication in English; French is a bonus
• Ability to identify customer needs and implement solutions; experience with Front is a plus
• Comfortable working LATAM hours and participating in periodic on‑call rotations

Responsabilidades

• Deliver timely, effective assistance during LATAM hours across email and live chat
• Manage day-to-day support queues with focus on quality and speed
• Become an expert on Front’s product, features, and workflows
• Debug and test product features, file clear bug reports, and collaborate with Product/Engineering
• Identify recurring challenges and propose improvements to macros and help center content

Conocimientos

Customer service

SaaS experience

English proficiency

Written communication

Verbal communication

French (bonus)

Tech savvy

Front experience

On-call rotations

Herramientas

Front

Descripción del empleo

Front is seeking a Customer Support Specialist to support our global customer base with empathy and precision. You will handle inquiries during LATAM hours, manage email and live chat queues, and act as the voice of Front to help customers succeed at scale.

You will become an expert on Front’s product, collaborate with Product and Engineering to improve features, and contribute to help center content and processes. English fluency is essential; French is a bonus.