Radiology Clerical Officer

NHS Ayrshire & Arran; Hospital; Presencial; CLP 25.744.000 - 29.606.000; Jornada completa

Descripción de la vacante

NHS Lanarkshire are seeking a clerical/receptionist within the Radiology Department to support patient reception, appointment scheduling, and report distribution. The role operates Monday to Friday with a focus on accurate data entry and compassionate patient service.

The post holder will handle patient enquiries, update the radiology management system, and ensure reports are distributed correctly to enable timely care and follow-up treatment.

Formación

• Reception of Out Patients and Accident and Emergency patients requiring x-ray examinations
• Input and update of patient information into the Radiology Management Computer system
• Maintain manual and computerised appointment systems and provide basic clinical advice regarding radiology examinations

Responsabilidades

• Distribute radiology examination reports to correct destinations to ensure appropriate care
• Provide information and instruction to patients and relatives as needed
• Assist in managing patient flow and prioritising workload in a busy radiology setting
• Work as part of a team to accomplish required tasks

Conocimientos

Keyboard skills

Communication skills

Organisational skills

Public interaction

Teamwork

Educación

Standard Grade

English qualification

Herramientas

Radiology Management Computer System

Descripción del empleo

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The post holder will provide comprehensive clerical support to the Radiology Department ensuring a high quality service is maintained to patients and staff. The working pattern for this role is - Monday to Friday.

In This Key Role, You Will

Reception of Patients

The post holder will undertake the reception of Out Patients and Accident and Emergency patients requiring x-ray examinations, giving advice and instruction to patients and relatives when necessary. Dealing compassionately and calmly with distressed or aggressive patients ensuring a speedy resolution to any problems that may occur.

Radiology Management Computer System

The post holder will ensure the accurate input and update of patient information into the Radiology Management Computer system.

Appointments

The post holder will maintain both manual and computerised appointment systems, ensuring appropriate information and basic clinical advice is provided to patients with regard to their radiology examination.

Distribution of Reports

The post holder will ensure that all radiology examination reports are distributed to their correct destination to allow appropriate care and follow up treatment of patients.

What You'll Bring

• The post holder should have good keyboard skills with the ability to enter information into the computer database with speed and accuracy.


• The post holder should have been educated to Standard Grade level and have gained a qualification in English.


• Experience in dealing with the General Public is an essential requirement for this post.


• The post holder should possess good communication and organisational skills with the ability to prioritise the workload, use own initiative, work under pressure and as part of a team in order to accomplish all required tasks.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays


• Generous NHS pension scheme


• Annual incremental salary progression


• Paid sick leave increasing with length of service


• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Andrew Gilchrist, Office Manager, Radiology on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on [e-mail]