Quality Manager IRC307485

GlobalLogic Inc.; Chile; On-site; CLP 35,000,000 - 52,000,000; Full time

Job summary

GlobalLogic Inc. is seeking a Quality Manager to design, implement, and maintain a robust quality management system. You will oversee audits, drive QII investigations, and lead continuous improvement initiatives, fostering excellence across products and processes.

The role emphasizes cross-functional collaboration, training, and mentorship to elevate quality culture and ensure adherence to industry standards and customer requirements.

Qualifications

• Bachelor’s degree in engineering, software engineering, quality management, or relatedField.
• 3-5 years as Quality Manager or similar in engineering/ software/ financial industries.
• 3+ years leadership experience managing teams and quality initiatives.

Responsibilities

• Design, develop, and implement an effective quality management system.
• Establish and communicate quality policies, procedures, and guidelines.
• Collaborate with cross-functional teams to define quality metrics and KPIs.
• Review effectiveness of the QMS to identify improvements.
• Ensure compliance with relevant quality standards and customer requirements.
• Coordinate with auditors and stakeholders to facilitate audit processes.

Skills

Audit leadership

Quality presentaion

Cross-functional collaboration

Problem-solving

Prioritization

Mentor courage

Education

Bachelor’s degree in engineering/quality

Tools

Quality management software

Job description

Reporting to the Director, Product Design, JANA’s Quality Manager is responsible for developing and maintaining a robust quality management system, overseeing audits, conducting quality incident investigations (QII), and driving continuous improvement initiatives. The successful candidate will play a vital role in ensuring that our products and processes meet the highest standards of quality, while driving a culture of excellence and continuous improvement throughout the organization.

Requirements

• Bachelor’s degree in engineering, software engineering, quality management, or a related field.
• 3-5 years experience as a Quality Manager or in a similar role within the engineering, software, or financial industry.
• 3+ years leadership experience managing team members and quality initiatives.
• In-depth knowledge of quality management systems, methodologies, and tools.
• Strong understanding of quality standards and regulations, such as ISO 9001, AS9100, or equivalent.
• Experience in performing audits and leading improvement initiatives.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills to effectively collaborate with cross-functional teams.
• Ability to train and mentor employees on quality management principles and practices.
• Proficient in using quality management software and tools.
• Six Sigma or Lean certification (nice to have)
• Required Skills
  • Speaking/Presenting: Clearly articulates ideas, opinions, and information in technical presentations and discussions so that the intended purpose is achieved, and the needs of the audience are met
  • Collaboration: Works effectively with others to achieve positive results
  • Creative Thinking: Generates innovative, out-of-the-box approaches and improved solutions
  • Problem-solving: Able to analyze complex problems and formulate different points of attack to come up with viable solutions
  • Prioritization: Coordinates and organizes resources and people in efficient and effective ways to accomplish larger strategies and goals
  • Mentor Courage: Provides direct, honest, fair and constructive feedback and related actions

Job responsibilities

• Design, develop, and implement an effective quality management system that aligns with industry standards and best practices.
• Establish and communicate quality policies, procedures, and guidelines to ensure adherence throughout the organization.
• Collaborate with cross-functional teams to define quality metrics and key performance indicators (KPIs) for monitoring and evaluating product quality.
• Regularly review and assess the effectiveness of the quality management system to identify areas for improvement.
• Ensure compliance with relevant quality standards, regulations, and customer requirements.
• Conduct internal audits to verify compliance and identify non-conformities, and ensure corrective actions are implemented as necessary.
• Coordinate with auditors and stakeholders to facilitate audit processes, ensuring timely completion of audits and resolution of findings.
• Document audit findings, generate comprehensive reports, and recommend corrective and preventive actions to address identified gaps.
• Lead and facilitate QII meetings and improvement initiatives to drive a culture of continuous improvement.
• Collaborate with cross-functional teams to identify opportunities for process optimization, waste reduction, and quality enhancements.
• Foster a collaborative and innovative environment to encourage employee participation in problem-solving and process improvement initiatives.
• Establish and track quality objectives, metrics, and targets to drive performance improvement.
• Develop and implement effective quality improvement programs and initiatives, such as Six Sigma, Lean Manufacturing, or other relevant methodologies.
• Work with product and process teams to identify the potential impacts of new product features and process changes on quality.
• Provide guidance and support to employees at all levels to foster a quality-focused mindset and empower them to contribute to continuous improvement efforts.
• Oversee the day-to-day activities of team members, providing guidance, support, and mentorship to ensure high-quality outcomes.
• Foster a positive and productive team environment, encouraging professional growth and development among team members.
• Conduct regular performance reviews and provide constructive feedback to help team members excel in their roles.

What we offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.