Quality Manager IRC307485

GlobalLogic; Chile; On-site; CLP 40,000,000 - 70,000,000; Full time

Benefits offered by this job

Competitive salaries

Family medical insurance

Extended paternity leave

Annual performance bonuses

Referral bonuses

Travel internationally

English classes and professional certs

Job summary

GlobalLogic is seeking a Director-level Quality Manager to build and maintain a robust quality management system, overseeing audits and QII investigations while driving a culture of excellence. You will lead improvement initiatives, collaborate with cross-functional teams, and mentor staff to uphold ISO 9001/AS9100 standards and ensure customer satisfaction.

The role emphasizes strong analytical skills, leadership experience, and the ability to train teams on quality principles within a dynamic

Qualifications

• Bachelor’s degree in engineering, software engineering, quality management, or related field.
• 3–5 years experience as a Quality Manager or similar role in engineering, software, or financial industries.
• 3+ years leadership experience managing teams and quality initiatives.
• In-depth knowledge of quality management systems, methodologies, tools.
• Strong understanding of quality standards/regulations such as ISO 9001, AS9100, or equivalent.
• Experience in audits and leading improvement initiatives.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills for cross-functional collaboration.
• Ability to train and mentor employees on quality principles.
• Proficient in using quality management software and tools.
• Six Sigma or Lean certification is a plus.

Responsibilities

• Design, develop, and implement an effective quality management system aligned with industry standards.
• Establish and communicate quality policies, procedures, and guidelines across the organization.
• Define quality metrics and KPIs with cross-functional teams for monitoring product quality.
• Review the effectiveness of the quality system and identify improvement opportunities.
• Ensure compliance with quality standards, regulations, and customer requirements.
• Conduct internal audits and coordinate with auditors to address findings.
• Lead QII meetings and improvement initiatives to foster continuous improvement.
• Identify opportunities for process optimization, waste reduction, and quality enhancements.
• Provide guidance and mentorship to staff to promote a quality mindset.
• Oversee day-to-day activities and performance reviews to ensure high-quality outcomes.

Skills

Speaking & Presenting

Collaboration

Creative Thinking

Problem Solving

Prioritization

Mentor Courage

Education

Bachelor’s degree in engineering/quality management

Tools

Quality management software

Job description

Reporting to the Director, Product Design, JANA’s Quality Manager is responsible for developing and maintaining a robust quality management system, overseeing audits, conducting quality incident investigations (QII), and driving continuous improvement initiatives. The successful candidate will play a vital role in ensuring that our products and processes meet the highest standards of quality, while driving a culture of excellence and continuous improvement throughout the organization.

Requirements

• Bachelor’s degree in engineering, software engineering, quality management, or a related field.
• 3-5 years experience as a Quality Manager or in a similar role within the engineering, software, or financial industry.
• 3+ years leadership experience managing team members and quality initiatives.
• In-depth knowledge of quality management systems, methodologies, and tools.
• Strong understanding of quality standards and regulations, such as ISO 9001, AS9100, or equivalent.
• Experience in performing audits and leading improvement initiatives.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills to effectively collaborate with cross-functional teams.
• Ability to train and mentor employees on quality management principles and practices.
• Proficient in using quality management software and tools.
• Six Sigma or Lean certification (nice to have)

Required Skills

• Speaking/Presenting: Clearly articulates ideas, opinions, and information in technical presentations and discussions so that the intended purpose is achieved, and the needs of the audience are met
• Collaboration: Works effectively with others to achieve positive results
• Creative Thinking: Generates innovative, out-of-the-box approaches and improved solutions
• Problem-solving: Able to analyze complex problems and formulate different points of attack to come with viable solutions
• Prioritization: Coordinates and organizes resources and people in efficient and effective ways to accomplish larger strategies and goals
• Mentor Courage: Provides direct, honest, fair and constructive feedback and related actions

Job responsibilities

• Design, develop, and implement an effective quality management system that aligns with industry standards and best practices.
• Establish and communicate quality policies, procedures, and guidelines to ensure adherence throughout the organization.
• Collaborate with cross-functional teams to define quality metrics and key performance indicators (KPIs) for monitoring and evaluating product quality.
• Regularly review and assess the effectiveness of the quality management system to identify areas for improvement.
• Ensure compliance with relevant quality standards, regulations, and customer requirements.
• Conduct internal audits to verify compliance and identify non-conformities, and ensure corrective actions are implemented as necessary.
• Coordinate with auditors and stakeholders to facilitate audit processes, ensuring timely completion of audits and resolution of findings.
• Document audit findings, generate comprehensive reports, and recommend corrective and preventive actions to address identified gaps.
• Lead and facilitate QII meetings and improvement initiatives to drive a culture of continuous improvement.
• Collaborate with cross-functional teams to identify opportunities for process optimization, waste reduction, and quality enhancements.
• Foster a collaborative and innovative environment to encourage employee participation in problem-solving and process improvement initiatives.
• Establish and track quality objectives, metrics, and targets to drive performance improvement.
• Develop and implement effective quality improvement programs and initiatives, such as Six Sigma, Lean Manufacturing, or other relevant methodologies.
• Work with product and process teams to identify the potential impacts of new product features and process changes on quality.
• Provide guidance and support to employees at all levels to foster a quality-focused mindset and empower them to contribute to continuous improvement efforts.
• Oversee the day-to-day activities of team members, providing guidance, support, and mentorship to ensure high-quality outcomes.
• Foster a positive and productive team environment, encouraging professional growth and development among team members.
• Conduct regular performance reviews and provide constructive feedback to help team members excel in their roles.

What we offer

• Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
• Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
• Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
• Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
• Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.