Prestige Beauty Counter Lead

The Estée Lauder Companies Inc.; Lo Barnechea; On-site; CLP 100,440,000 - 167,400,000; Full time

Job summary

The Estée Lauder Companies Inc. seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service, and store operations at our Chile location.

You will coach, motivate, and manage the team to meet ambitious targets while delivering exceptional customer experiences. You will build agile business plans, recruit and retain customers through strategic events and in-store activities, and lead CRM-driven customer relationships.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills.
• Results oriented with high drive to meet objectives.
• Ability to pursue goals beyond what is required.
• Develop others and bolster abilities.
• Anticipates and meets customers' needs.
• Diplomatic handling of difficult situations.
• Guides team performance and holds them accountable.
• Builds informal networks.
• Models respect, helpfulness and cooperation.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through strategic targeting and events.
• Manage customer relationships and drive front-line marketing and CRM efforts.
• Provide ongoing leadership and development for store team and drive performance.

Skills

Verbal and written communication

Customer service excellence

Leadership and coaching

Team development

Strategic planning

Autonomy

Relationship management

Organizational skills

Problem solving

Proactive mindset

Tools

Microsoft Excel

Job description

The Estée Lauder Companies Inc. seeks a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service, and store operations at our Chile location.

You will coach, motivate, and manage the team to meet ambitious targets while delivering exceptional customer experiences. You will build agile business plans, recruit and retain customers through strategic events and in-store activities, and lead CRM-driven customer relationships.