Practicante Mesa de Servicio TI | Soporte y Aprendizaje

NTT DATA, Inc.; Santiago; Hybrid; CLP 3,906,000 - 7,254,000; Part time

Job summary

NTT DATA, Inc. is seeking a motivated practicante to join our Service Desk. You will learn incident management, request handling, and how a Service Desk operates, collaborating with diverse technology teams.

Ideal candidates are IT-related students with basic networking knowledge, strong communication skills, and eagerness to grow in tech support; hybrid work arrangement offered in Chile.

Qualifications

• Student in IT/Systems/Networks who is eager to learn.
• Basic networking knowledge (IP, DNS, VPN) is preferred.
• Customer-facing mindset and good communication skills.
• Basic Microsoft Office proficiency and willingness to grow in tech support.

Responsibilities

• Assist in ticket reception, logging, and tracking incidents and requests.
• Provide initial diagnosis of technical connectivity problems.
• Offer user support and guidance to end users.
• Assist in escalation and follow-up of requests.
• Collaborate with technical teams and participate in service improvement initiatives.

Skills

Basic networking

Customer orientation

MS Office basics

Willingness to learn

Education

Student in IT/Systems/Networks/Telecommunications

Tools

ServiceNow

Jira

Job description

NTT DATA, Inc. is seeking a motivated practicante to join our Service Desk. You will learn incident management, request handling, and how a Service Desk operates, collaborating with diverse technology teams.

Ideal candidates are IT-related students with basic networking knowledge, strong communication skills, and eagerness to grow in tech support; hybrid work arrangement offered in Chile.