Payment Operations Officer

Pepperstone; Santiago; Híbrido; CLP 41.217.000 - 62.807.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Remote work option

Annual bonus

Paid leave

Descripción de la vacante

Pepperstone is seeking a Payment Operations Officer to ensure timely responses to client inquiries. You will process deposits and withdrawals, assist with reconciliations, and liaise with banks and payment providers.

You will identify AML and fraud risks, escalate issues to Compliance, and support the client experience in a fast-paced global fintech environment offering hybrid and remote options.

Formación

• Fluent English required; other languages a plus.
• Strong communication skills and ability to interact with staff, teams & customers.
• High attention to detail and accuracy in processing transactions and data.

Responsabilidades

• Process deposits and withdrawals in a timely and accurate manner.
• Coordinate with banks and payment providers for smooth transactions.
• Perform AML checks and monitor transactions for potential fraud.
• Escalate AML, TF or fraud concerns to Compliance in a timely fashion.
• Assist in reconciliations and payment provider settlements.

Conocimientos

Fluent English

Communication skills

Attention to detail

Time management

Excel basics

AML awareness

Educación

Accounting/Finance/Business background

Herramientas

Excel

Descripción del empleo

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our700+ team across 12 regions and 9 time zones.

We are a Global Organization therefore please send your English CV

The Role

Our Payment Operations Officer is responsible for ensuring smooth, accurate, and timely responses to client and internal team queries. Day-to-day, you will assist in processing deposits and withdrawals, support the team with client money reconciliations, and liaise with banks and third-party payment providers. This role also plays a key part in identifying potential money laundering and fraudulent transactions and escalating them to our compliance team. To thrive in this role, you'll be curious, enjoy working in a fast-paced environment, and recognize the key role you'll play in the client experience. As our Payment Operations Officer, your key responsibilities include, but not limited to:

• Allocating funding and processing withdrawals promptly, keeping clients informed
• Communicating with banks and payment providers to ensure smooth transactions
• Monitoring and responding to client inquiries in a timely and accurate manner
• Conducting AML checks and monitoring transactions for fraud
• Escalating any AML, TF, or fraud concerns to the appropriate team
• Submitting Unusual Activity Reports and handling card fraud cases
• Upholding compliance policies and conducting name matching for third-party transactions
• Handling chargeback disputes and maintaining effective communication with stakeholders
• Clear and responding to emails, messages, and requests in a timely manner
• Assisting in payment provider reconciliation and processing cash adjustments and transfers
• Supporting continuous improvement efforts and updating the internal knowledge base
• Reporting IT issues and providing information to Compliance and payment providers
• Completing required training modules and verifying bank statements
• Ensuring completion of assigned tasks within the business day

About you

• Fluency in English is a must. Any other language is advantageous
• Weekly/Monthly shift rotation may be applied according to department needs
• Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
• Excellent people and communication skills with the ability to communicate to staff, teams & customers well
• Ability to maintain high level of attention to detail and accuracy
• Strong problem-solving skills and dedicated to continuous process improvements
• Excellent time management skills and the ability to remain calm under pressure
• Intermediary skills in Microsoft Excel
• Desire and commitment to ongoing learning and development
• Enjoy working in a dynamic global team

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 4 weeks per year
• Ongoing personal development & learning opportunities
• Paid annual leave and paid sick leave
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Employee Assistance Program & Wellbeing Initiatives

More about Pepperstone

We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

We are a 2025 Circle Back Initiative Employer - we respond to every applicant.