Operations Specialist

inDrive; Chile; Presencial; CLP 24.552.000 - 40.176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Descripción de la vacante

inDrive in Chile is seeking a Driver Operations Specialist to manage driver operations in the region and drive efficiency across markets.

You will coordinate acquisition initiatives, collaborate with local teams, and report on KPIs to guide execution priorities and improvements.

Formación

• 2+ years of high-impact experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams.
• Full professional proficiency in English.
• Strong SQL and project management skills.

Responsabilidades

• Execute on-the-ground driver acquisition initiatives across assigned markets, managing multiple projects simultaneously and ensuring timely, high-quality delivery aligned with the national acquisition strategy.
• Plan, coordinate, and track market-level acquisition projects end to end, including timelines, resources, stakeholders, and dependencies, adapting execution to local conditions and operational constraints.
• Work closely with local teams and cross-functional partners such as Marketing, Operations, Product, and Market Efficiency to coordinate field execution, unblock issues, and ensure seamless rollout of acquisition and retention initiatives.
• Monitor and report on key performance metrics, including New and Active Drivers, Driver Acquisition Cost, Supply Hours, Utilization, and Retention Rates, translating data into clear execution priorities and corrective actions.
• Ensure operational discipline by following defined processes, maintaining accurate documentation, and continuously improving workflows to drive consistency, scalability, and impact across markets.

Conocimientos

Project Management

English (Professional)

Cross-functional collaboration

Herramientas

SQL

Descripción del empleo

As a highly-regarded high-tech unicorn company, inDrive has been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale.

About the opportunity:

We are looking for a Driver Operations Specialist in Chile to manage our driver operations process in their region. This role requires strong communication, organizational, and problem-solving skills to ensure operational efficiency.

What you will do:

• Execute on-the-ground driver acquisition initiatives across assigned markets, managing multiple projects simultaneously and ensuring timely, high-quality delivery aligned with the national acquisition strategy.
• Plan, coordinate, and track market-level acquisition projects end to end, including timelines, resources, stakeholders, and dependencies, adapting execution to local conditions and operational constraints.
• Work closely with local teams and cross-functional partners such as Marketing, Operations, Product, and Market Efficiency to coordinate field execution, unblock issues, and ensure seamless rollout of acquisition and retention initiatives.
• Monitor and report on key performance metrics, including New and Active Drivers, Driver Acquisition Cost, Supply Hours, Utilization, and Retention Rates, translating data into clear execution priorities and corrective actions.
• Ensure operational discipline by following defined processes, maintaining accurate documentation, and continuously improving workflows to drive consistency, scalability, and impact across markets.

What we expect from you:

• Minimum of 2 years of high-impact experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
• Full professional proficiency in English.
• Strong domain of SQL and project management skills.

We offer:

• Be part of a growing and innovative company with a unique approach to ride-hailing.
• Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued.
• Competitive salary.