Driver Operations Specialist — Acquisition & Impact

inDrive; Santiago; Presencial; Jornada completa

Descripción del empleo

Driver Operations Specialist

Department: Market Operations & Supply

Employment Type: Full Time

Location: Chile

Description

We are looking for a Driver Operations Specialist in Chile to manage our driver operations process in their region. This role requires strong communication, organizational, and problem-solving skills to ensure operational efficiency.

Key Responsibilities

• Execute on-the-ground driver acquisition initiatives across assigned markets, managing multiple projects simultaneously and ensuring timely, high-quality delivery aligned with the national acquisition strategy.
• Plan, coordinate, and track market-level acquisition projects end to end, including timelines, resources, stakeholders, and dependencies, adapting execution to local conditions and operational constraints.
• Work closely with local teams and cross-functional partners such as Marketing, Operations, Product, and Market Efficiency to coordinate field execution, unblock issues, and ensure seamless rollout of acquisition and retention initiatives.
• Monitor and report on key performance metrics, including New and Active Drivers, Driver Acquisition Cost, Supply Hours, Utilization, and Retention Rates, translating data into clear execution priorities and corrective actions.
• Ensure operational discipline by following defined processes, maintaining accurate documentation, and continuously improving workflows to drive consistency, scalability, and impact across markets.

Skills, Knowledge and Expertise

• Minimum of 2 years of high-impact experience in Strategy, Operations, Analytics, Consulting, Marketplace Operations, Product Operations, or related fields.
• Project Management & Execution: Plan and organize complex, multi-faceted projects with cross-functional teams. You will define clear timelines, deliverables, and resource allocations to operationalize processes in a fast-paced environment.
• Full professional proficiency in English.
• Strong domain of SQL and project management skills.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.